# Mac login

**URL:** <https://discourse.shapr3d.com/t/mac-login/17526>\
**Category:** Modeling Questions\
**Created:** [February 19, 2022, 2:01pm UTC](https://discourse.shapr3d.com/t/mac-login/17526 "2022-02-19T14:01:55Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Scomisur](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scomisur](https://discourse.shapr3d.com/u/Scomisur)\
**Post date:** [February 19, 2022, 2:01pm UTC](https://discourse.shapr3d.com/t/mac-login/17526/1 "2022-02-19T14:01:55Z")

</div>

Cannot login on MacBook with iPad password.

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [February 21, 2022, 12:56pm UTC](https://discourse.shapr3d.com/t/mac-login/17526/2 "2022-02-21T12:56:40Z")

</div>

Hi! Sorry to see that, please [let us know](https://support.shapr3d.com/hc/en-us/requests/new) the email address you use on the iPad, we are happy to help!

---

<div class="post-metadata">

**Author:** ![Scomisur](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Scomisur](https://discourse.shapr3d.com/u/Scomisur)\
**Post date:** [February 23, 2022, 2:46pm UTC](https://discourse.shapr3d.com/t/mac-login/17526/3 "2022-02-23T14:46:04Z")

</div>

Hi KPeter,  
Email is [gizmo5492@gmail.com](mailto:gizmo5492@gmail.com)

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [February 24, 2022, 2:49pm UTC](https://discourse.shapr3d.com/t/mac-login/17526/4 "2022-02-24T14:49:55Z")

</div>

Hello! I can confirm that you have a subscription, it should work on both platforms. Please try to ask for a different password from the log-in page. If that does not work, please feel free to open a ticket using the link below to prevent sharing sensitive information:

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![Quinnie5000](https://avatars.discourse-cdn.com/v4/letter/q/e47774/32.png) [@Quinnie5000](https://discourse.shapr3d.com/u/Quinnie5000)\
**Post date:** [September 30, 2022, 12:23am UTC](https://discourse.shapr3d.com/t/mac-login/17526/5 "2022-09-30T00:23:11Z")

</div>

I have a pro subscription on my iPad and I’m signed in on my MacBook. It’s showing all my designs from my iPad but I’m not able to use the pro features on my MacBook.

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [September 30, 2022, 8:48am UTC](https://discourse.shapr3d.com/t/mac-login/17526/6 "2022-09-30T08:48:50Z")

</div>

Hello! We are happy to help, but we need some confidential information. Please open a support ticket and let us know what email address you are logged in to on the iPad.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)