# 为什么我的帐号在mac上登录显示是基础版本？

**URL:** <https://discourse.shapr3d.com/t/mac/35298>\
**Category:** Modeling Questions\
**Created:** [November 24, 2024, 8:08am UTC](https://discourse.shapr3d.com/t/mac/35298 "2024-11-24T08:08:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![wjyszaoji](https://avatars.discourse-cdn.com/v4/letter/w/e79b87/32.png) [@wjyszaoji](https://discourse.shapr3d.com/u/wjyszaoji)\
**Post date:** [November 24, 2024, 8:08am UTC](https://discourse.shapr3d.com/t/mac/35298/1 "2024-11-24T08:08:05Z")

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为什么我的帐号在mac上登录显示是基础版本？

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**Author:** ![wjyszaoji](https://avatars.discourse-cdn.com/v4/letter/w/e79b87/32.png) [@wjyszaoji](https://discourse.shapr3d.com/u/wjyszaoji)\
**Post date:** [November 24, 2024, 8:11am UTC](https://discourse.shapr3d.com/t/mac/35298/2 "2024-11-24T08:11:08Z")

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我在iPad 上登录是pro版本；同一帐号不是跨平台吗？

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [November 27, 2024, 1:52pm UTC](https://discourse.shapr3d.com/t/mac/35298/3 "2024-11-27T13:52:16Z")

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Could you please submit a ticket on the [support portal](https://support.shapr3d.com/hc/en-us/requests/new)?

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**Author:** ![wjyszaoji](https://avatars.discourse-cdn.com/v4/letter/w/e79b87/32.png) [@wjyszaoji](https://discourse.shapr3d.com/u/wjyszaoji)\
**Post date:** [November 27, 2024, 2:28pm UTC](https://discourse.shapr3d.com/t/mac/35298/4 "2024-11-27T14:28:37Z")

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这是MacBook显示是basic版本，

下面这是ipad显示是pro版本；

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> ![0F16AE0F@E816125B.952C476700000000.jpg](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/6/1639efade4af7b129b98ce6afd52682860c88631.jpeg)

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [November 27, 2024, 2:35pm UTC](https://discourse.shapr3d.com/t/mac/35298/5 "2024-11-27T14:35:12Z")

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To assist you further, could you please submit a support ticket using this link: [Shapr3D Support Portal](https://support.shapr3d.com/hc/en-us/requests/new)?

This allows us to gather all the necessary details to better address your concern.