# Major Visualization Error - MacOS Intel i7

**URL:** <https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182>\
**Category:** Modeling Questions\
**Created:** [April 7, 2024, 7:39am UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182 "2024-04-07T07:39:41Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![Mezano](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@Mezano](https://discourse.shapr3d.com/u/Mezano)\
**Post date:** [April 7, 2024, 7:39am UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182/1 "2024-04-07T07:39:41Z")

</div>

I’ve been working with a product design today and when putting it through the visualiser it worked fine for a while and then started giving me some crazy output as shown in attached image. I figured some error was just playing up so I gave it a restart. Worked for a bit, then started up again, worse than before. Decided maybe my package had corrupted so deleted app and redownloaded from App Store. Same issue.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/f/2/f24ad202663bc30fb6080eee8e0acb822c68e72e.jpeg)

Changing environment just makes different versions of weird:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/3/e/3e330ace08a9083205d03c478957bac267f8274d.jpeg)

Reverting everything to default materials doesn’t resolve issue.

Issue is also not with file, this is happening across multiple files.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/7/7/7703994c50f799392e81d66f122ab604b232f41d.jpeg)

Product is fine in Modelling mode as shown in screenshot. Issue is with visualization.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/d/0/d0c34d7d9371e1619c8c81cca41a4dd3b854e6fb.jpeg)

Definitely a program issue that is shared as when I create a brand new file in a new folder and visualise without anything built I see remnants of previous craziness show up on the screen from the initial product.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/6/06793494f3dfbd9761318dde942aa3d8d7bac568.jpeg)

MacOS Specs  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/c/f/cf92b5fb2422f0eb3d9aea5b4cb994a53824a9b5.png)

Help would be greatly appreciated.

Seems to be set off when I select the materials further down the list or tried to change the colour and then rotate the product to view from a different angle it just started going crazy on me. Also interested to hear if anyone else is running into this issue.

Thanks

Joseph

---

<div class="post-metadata">

**Author:** ![Xdrakosha](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xdrakosha/32/24881_2.png) [@Xdrakosha](https://discourse.shapr3d.com/u/Xdrakosha)\
**Post date:** [April 7, 2024, 8:36am UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182/2 "2024-04-07T08:36:06Z")

</div>

> [@Mezano](#):
>
> Also interested to hear if anyone else is running into this issue.

Have almost the same MacBook Pro but 15-inch (also with radeon graphic card, but I can disable it) no such issues ever seen.

I can run your model if you interested in such an experiment.

---

<div class="post-metadata">

**Author:** ![Mezano](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@Mezano](https://discourse.shapr3d.com/u/Mezano)\
**Post date:** [April 7, 2024, 12:35pm UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182/3 "2024-04-07T12:35:30Z")

</div>

Yeah let’s give it a go, it won’t let me upload cause I’m a new user but here’s a drive link to the .iges file for the wallet design. [Men’s Metal Wallet.iges - Google Drive](https://drive.google.com/file/d/1ojp_PAeE1Bht6T_Oor6zMHSvMFVJuLHq/view?usp=drive_link)

---

<div class="post-metadata">

**Author:** ![Xdrakosha](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xdrakosha/32/24881_2.png) [@Xdrakosha](https://discourse.shapr3d.com/u/Xdrakosha)\
**Post date:** [April 7, 2024, 1:31pm UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182/4 "2024-04-07T13:31:28Z")

</div>

Mac Book Pro i7 16GB RAM (2019)

Mac mini M2 Pro 16GB RAM (2023)

iPad 12.9 Pro (2022)

---

<div class="post-metadata">

**Author:** ![Mezano](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@Mezano](https://discourse.shapr3d.com/u/Mezano)\
**Post date:** [April 8, 2024, 12:52am UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182/5 "2024-04-08T00:52:43Z")

</div>

Thanks.

Strange though … any ideas on what might be the problem? Is my graphics card possibly the issue? I note that you have a Radeon on your MacBook, while mine’s an Intel Iris

---

<div class="post-metadata">

**Author:** ![Oregonerd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/oregonerd/32/8012_2.png) [@Oregonerd](https://discourse.shapr3d.com/u/Oregonerd)\
**Post date:** [April 8, 2024, 4:06am UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182/6 "2024-04-08T04:06:41Z")

</div>

Any recent updates to the Radeon card? Sound drivers? both can cause vid glitches on intel boards.

Looks like a borked driver to me. Hardware rendering on?

---

<div class="post-metadata">

**Author:** ![Xdrakosha](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xdrakosha/32/24881_2.png) [@Xdrakosha](https://discourse.shapr3d.com/u/Xdrakosha)\
**Post date:** [April 8, 2024, 5:12am UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182/7 "2024-04-08T05:12:30Z")

</div>

> [@Mezano](#):
>
> note that you have a Radeon on your MacBook, while mine’s an Intel Iris

I turned it off for that test.

---

<div class="post-metadata">

**Author:** ![Mezano](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@Mezano](https://discourse.shapr3d.com/u/Mezano)\
**Post date:** [April 8, 2024, 5:21am UTC](https://discourse.shapr3d.com/t/major-visualization-error-macos-intel-i7/31182/8 "2024-04-08T05:21:46Z")

</div>

> [@Oregonerd](#):
>
> Looks like a borked driver to me. Hardware rendering on?

I’m running the Intel card, not sure on how to change / update / mess with sound drivers or update the card, just running stock from Apple.

Also re hardware rendering - the only setting I see in Shapr is this:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/5/f/5feb08fd3af171481a806a1e06247ac446c40581.png)

Have tried Low Medium and High with restarts between each, doesn’t seem to make any difference.