# McMasrer-Carr

**URL:** <https://discourse.shapr3d.com/t/mcmasrer-carr/8481>\
**Category:** Modeling Questions\
**Created:** [July 28, 2020, 4:49pm UTC](https://discourse.shapr3d.com/t/mcmasrer-carr/8481 "2020-07-28T16:49:05Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Rogerlj](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/rogerlj/32/4065_2.png) [@Rogerlj](https://discourse.shapr3d.com/u/Rogerlj)\
**Post date:** [July 28, 2020, 4:49pm UTC](https://discourse.shapr3d.com/t/mcmasrer-carr/8481/1 "2020-07-28T16:49:05Z")

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What happened to being able to import models from McMaster-Carr? I use to grab fasteners from there to put in models or to subtract for threads and nothing I try to download works now. It’s been a while since I’ve needed to so maybe this is an old problem now, but I just encountered it.

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [July 29, 2020, 10:47am UTC](https://discourse.shapr3d.com/t/mcmasrer-carr/8481/2 "2020-07-29T10:47:57Z")

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Hi Roger, are having issues downloading the object from McMaster-Carr, or you not able to import the downloaded object from the app?

If the issue is that you are not able to import a file into the app please send the file to [support@shapr3d.com](mailto:support@shapr3d.com).  
We will look into it and then get back to you as soon as possible.

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**Author:** ![Rogerlj](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/rogerlj/32/4065_2.png) [@Rogerlj](https://discourse.shapr3d.com/u/Rogerlj)\
**Post date:** [July 31, 2020, 2:37pm UTC](https://discourse.shapr3d.com/t/mcmasrer-carr/8481/3 "2020-07-31T14:37:08Z")

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Not sure what to send you. It doesn’t matter what file I open (existing or new) or what I grab from McMaster the result is all the same.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/6/669213fd69b79aca9a8b30d0c604d078d8f70586.jpeg)

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [July 31, 2020, 2:41pm UTC](https://discourse.shapr3d.com/t/mcmasrer-carr/8481/4 "2020-07-31T14:41:18Z")

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I see - one specific one, would be very useful. I’ll investigate the issue in the meantime

Also, please try importing it in STEP - hopefully that works better than IGES.

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [July 31, 2020, 2:58pm UTC](https://discourse.shapr3d.com/t/mcmasrer-carr/8481/5 "2020-07-31T14:58:49Z")

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I just tried it. No issues. [https://share.icloud.com/photos/0Yc0rP6ULxm0EmqWKFkXkAW0A](https://share.icloud.com/photos/0Yc0rP6ULxm0EmqWKFkXkAW0A)

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**Author:** ![symonty](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/symonty/32/6270_2.png) [@symonty](https://discourse.shapr3d.com/u/symonty)\
**Post date:** [July 31, 2020, 4:02pm UTC](https://discourse.shapr3d.com/t/mcmasrer-carr/8481/6 "2020-07-31T16:02:29Z")

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I noted this happens when I dont use Safari on the IPAD.  
I generally use chrome and found files saved from Chrome did not save correctly maybe.

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**Author:** ![Rogerlj](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/rogerlj/32/4065_2.png) [@Rogerlj](https://discourse.shapr3d.com/u/Rogerlj)\
**Post date:** [July 31, 2020, 5:20pm UTC](https://discourse.shapr3d.com/t/mcmasrer-carr/8481/7 "2020-07-31T17:20:02Z")

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Chrome was the problem. I never use Safari and for whatever reason I couldn’t load an IGES from Chrome any longer but it worked from Safari. Weird, but I’ll take it.