# Mcmaster carr files not working

**URL:** <https://discourse.shapr3d.com/t/mcmaster-carr-files-not-working/36688>\
**Category:** Modeling Questions\
**Created:** [February 23, 2025, 4:27pm UTC](https://discourse.shapr3d.com/t/mcmaster-carr-files-not-working/36688 "2025-02-23T16:27:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![simonkral](https://avatars.discourse-cdn.com/v4/letter/s/6f9a4e/32.png) [@simonkral](https://discourse.shapr3d.com/u/simonkral)\
**Post date:** [February 23, 2025, 4:27pm UTC](https://discourse.shapr3d.com/t/mcmaster-carr-files-not-working/36688/1 "2025-02-23T16:27:40Z")

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When I try to import fiels from mcmastercarr website. This shows up. I tried multiple different objects, but still nothing. I downloaded the step files.

 ![IMG_1387](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/6/065d0565e5ecf4221cc0658722abbe0535d3fa3c.jpeg)

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**Author:** ![Oregonerd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/oregonerd/32/8012_2.png) [@Oregonerd](https://discourse.shapr3d.com/u/Oregonerd)\
**Post date:** [February 23, 2025, 4:29pm UTC](https://discourse.shapr3d.com/t/mcmaster-carr-files-not-working/36688/2 "2025-02-23T16:29:50Z")

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Complete reboot? Works to fix things for me on occasion.

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**Author:** ![simonkral](https://avatars.discourse-cdn.com/v4/letter/s/6f9a4e/32.png) [@simonkral](https://discourse.shapr3d.com/u/simonkral)\
**Post date:** [February 23, 2025, 4:50pm UTC](https://discourse.shapr3d.com/t/mcmaster-carr-files-not-working/36688/3 "2025-02-23T16:50:41Z")

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Reboot of the device unfortunately did not help.

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**Author:** ![JST](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@JST](https://discourse.shapr3d.com/u/JST)\
**Post date:** [February 23, 2025, 5:38pm UTC](https://discourse.shapr3d.com/t/mcmaster-carr-files-not-working/36688/4 "2025-02-23T17:38:06Z")

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If you on ipad try download with Crome, to the Files app. I have same problem , i dont know why safari not works🧐

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**Author:** ![Rnadeau](https://avatars.discourse-cdn.com/v4/letter/r/a698b9/32.png) [@Rnadeau](https://discourse.shapr3d.com/u/Rnadeau)\
**Post date:** [May 25, 2025, 3:02am UTC](https://discourse.shapr3d.com/t/mcmaster-carr-files-not-working/36688/5 "2025-05-25T03:02:23Z")

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I couldn’t get the files to download at all through Safari on my IPad. But if you download the McMaster app, the downloads work great.