# Models gone after utlizing AR View - Mac Os

**URL:** <https://discourse.shapr3d.com/t/models-gone-after-utlizing-ar-view-mac-os/36105>\
**Category:** Modeling Questions\
**Created:** [January 19, 2025, 3:17am UTC](https://discourse.shapr3d.com/t/models-gone-after-utlizing-ar-view-mac-os/36105 "2025-01-19T03:17:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hhk28](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/hhk28/32/30215_2.png) [@hhk28](https://discourse.shapr3d.com/u/hhk28)\
**Post date:** [January 19, 2025, 3:17am UTC](https://discourse.shapr3d.com/t/models-gone-after-utlizing-ar-view-mac-os/36105/1 "2025-01-19T03:17:37Z")

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Hey, recently I decided to try out the AR feature and isolated by robot so it alone would be selected and not all the previous attempts and parts. I found the link after creating it and sent it to my phone where I used it and it was amazing and looked so real! Although, I left because I had to do somethings and when I got back to my computer the single model of the robot was gone although the rest was still there which had not been isolated. I am not sure f this is because of the AR or something else but when I select previous versions through the little window preview icon I can see the robot although when I select it and click set to new version it doesn’t change anything. All help is appreciated and if the CEO sees this I just want to say this platform is amazing and has really helped me a lot! Thanks.

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [January 20, 2025, 10:07am UTC](https://discourse.shapr3d.com/t/models-gone-after-utlizing-ar-view-mac-os/36105/2 "2025-01-20T10:07:24Z")

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Please send us the following information [here](https://support.shapr3d.com/hc/en-us/requests/new).

- The version of Shapr3D you are using as shown under your Settings
- The detailed hardware and software specs of the machine you are using: [Find hardware and software specifications](https://support.shapr3d.com/hc/en-us/articles/11016409716892-Find-hardware-and-software-specifications)
- The Shapr3D design with which you’re experiencing the issue: [Instantly export to .shapr format](https://support.shapr3d.com/hc/en-us/articles/12826120862620-5-560-Instantly-export-to-shapr-format)  
You can right-click the project on your dashboard and “Save as .shapr”.

Please note that you can share large files with our Support team via Google Drive or WeTransfer as shown here:

[Share large cloud files with our support team](https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request/#share-cloud-files)

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<div class="post-metadata">

**Author:** ![hhk28](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/hhk28/32/30215_2.png) [@hhk28](https://discourse.shapr3d.com/u/hhk28)\
**Post date:** [January 20, 2025, 2:58pm UTC](https://discourse.shapr3d.com/t/models-gone-after-utlizing-ar-view-mac-os/36105/3 "2025-01-20T14:58:11Z")

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Hey Rita,  
Thanks for responding. Sorry for getting back so late and I just submitted the request.