# Multidevice not working, monthly pro subscription

**URL:** <https://discourse.shapr3d.com/t/multidevice-not-working-monthly-pro-subscription/35454>\
**Category:** Modeling Questions\
**Created:** [December 4, 2024, 6:35pm UTC](https://discourse.shapr3d.com/t/multidevice-not-working-monthly-pro-subscription/35454 "2024-12-04T18:35:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![brissonalice](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@brissonalice](https://discourse.shapr3d.com/u/brissonalice)\
**Post date:** [December 4, 2024, 6:35pm UTC](https://discourse.shapr3d.com/t/multidevice-not-working-monthly-pro-subscription/35454/1 "2024-12-04T18:35:03Z")

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Hello, I installed Shapr3d on my IPAD with a subscription purchased via my APPLE ID. I want to work simultaneously on my IPAD and my WINDOW 10 computer, when I download SHAPR3D (via Microsoft store or your website) and connect my identifier ( gmail ) I do not have access to my pro subscription on Windows. Can you provide an answer on this? THANKS

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**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [December 5, 2024, 4:47am UTC](https://discourse.shapr3d.com/t/multidevice-not-working-monthly-pro-subscription/35454/2 "2024-12-05T04:47:22Z")

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Hi,  
Subscriptions work across all platforms but only on one device at the same time.

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [December 5, 2024, 8:28am UTC](https://discourse.shapr3d.com/t/multidevice-not-working-monthly-pro-subscription/35454/3 "2024-12-05T08:28:36Z")

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Could you please submit a ticket on the [support portal](https://support.shapr3d.com/hc/en-us/requests/new)?  
This way we can investigate the issue.