# My files are continuously uploading

**URL:** <https://discourse.shapr3d.com/t/my-files-are-continuously-uploading/22718>\
**Category:** Modeling Questions\
**Created:** [November 28, 2022, 11:02pm UTC](https://discourse.shapr3d.com/t/my-files-are-continuously-uploading/22718 "2022-11-28T23:02:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Bendango](https://avatars.discourse-cdn.com/v4/letter/b/e19adc/32.png) [@Bendango](https://discourse.shapr3d.com/u/Bendango)\
**Post date:** [November 28, 2022, 11:02pm UTC](https://discourse.shapr3d.com/t/my-files-are-continuously-uploading/22718/1 "2022-11-28T23:02:35Z")

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Dear Shapr,

Please see the attached image - a hole bunch of my files are continually uploading. I cannot access them to stop the uploading nor open them so they are stuck in limbo.

I have recently added Shapr to my MacBook Pro 2021 Mac OS12.6 and this seems to coincide with my issue.

Previously I have been working on my Shapr files on my 2019 13” IPad Pro IOS 15.5

I have just updated the app on my Ipad and this didn’t help. I have not yet deleted and reinstalled the app for fear of loosing my files.

Please can you tell me how to recover these files.

Thanks

Bendango

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/f/1f0c2d6ffc467119289950a58086fe756e10077f.jpeg)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [November 29, 2022, 7:35am UTC](https://discourse.shapr3d.com/t/my-files-are-continuously-uploading/22718/2 "2022-11-29T07:35:11Z")

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Hi @Bendango,

Please open a support ticket using the link below and let us know the email address you have registered your Shapr3D account with.  
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

Thanks

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**Author:** ![Bendango](https://avatars.discourse-cdn.com/v4/letter/b/e19adc/32.png) [@Bendango](https://discourse.shapr3d.com/u/Bendango)\
**Post date:** [November 29, 2022, 4:51pm UTC](https://discourse.shapr3d.com/t/my-files-are-continuously-uploading/22718/3 "2022-11-29T16:51:49Z")

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Solved it - (for now) - I just needed to untick Sync which must have been activated when I added Shapr to my MacBook.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/4/3/4346da4f6f3707bd85f8c4a8e69261c3cac83ddb.jpeg)

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [November 30, 2022, 7:47am UTC](https://discourse.shapr3d.com/t/my-files-are-continuously-uploading/22718/4 "2022-11-30T07:47:51Z")

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At the moment Sync is a global setting for your account, meaning it’s either On on all devices, or Off everywhere.