# My pro version has defaulted to the basic version

**URL:** <https://discourse.shapr3d.com/t/my-pro-version-has-defaulted-to-the-basic-version/5124>\
**Category:** Modeling Questions\
**Created:** [July 10, 2019, 9:14pm UTC](https://discourse.shapr3d.com/t/my-pro-version-has-defaulted-to-the-basic-version/5124 "2019-07-10T21:14:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MGBSS](https://avatars.discourse-cdn.com/v4/letter/m/50afbb/32.png) [@MGBSS](https://discourse.shapr3d.com/u/MGBSS)\
**Post date:** [July 10, 2019, 9:14pm UTC](https://discourse.shapr3d.com/t/my-pro-version-has-defaulted-to-the-basic-version/5124/1 "2019-07-10T21:14:31Z")

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I became a Pro user in March this year having paid for the full year subscription of £214.99. I was using Shapr3D earlier today perfectly okay. However, this evening I tried using it and it has reverted to the basic version and has locked me out of all bar 2 designs. Please help!

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [July 10, 2019, 9:23pm UTC](https://discourse.shapr3d.com/t/my-pro-version-has-defaulted-to-the-basic-version/5124/2 "2019-07-10T21:23:08Z")

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Hi - are you logged in?

 ![Login%3ASignup](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/b/b5acf3e1e2749294070911414ea753bd0db50413.jpeg)

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**Author:** ![MGBSS](https://avatars.discourse-cdn.com/v4/letter/m/50afbb/32.png) [@MGBSS](https://discourse.shapr3d.com/u/MGBSS)\
**Post date:** [July 10, 2019, 9:54pm UTC](https://discourse.shapr3d.com/t/my-pro-version-has-defaulted-to-the-basic-version/5124/3 "2019-07-10T21:54:39Z")

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Wow, thank you. How very strange! I’ve never logged myself out, but somehow I was. Thank you very much.

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [July 11, 2019, 8:34am UTC](https://discourse.shapr3d.com/t/my-pro-version-has-defaulted-to-the-basic-version/5124/4 "2019-07-11T08:34:10Z")

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Sorry for the inconvenience. It happens occasionally - we will be releasing a fix soon, that prevents these accidental log outs