# My smart pen is not working

**URL:** <https://discourse.shapr3d.com/t/my-smart-pen-is-not-working/29245>\
**Category:** Feature requests\
**Created:** [December 7, 2023, 6:47pm UTC](https://discourse.shapr3d.com/t/my-smart-pen-is-not-working/29245 "2023-12-07T18:47:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mstafa](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@mstafa](https://discourse.shapr3d.com/u/mstafa)\
**Post date:** [December 7, 2023, 6:47pm UTC](https://discourse.shapr3d.com/t/my-smart-pen-is-not-working/29245/1 "2023-12-07T18:47:34Z")

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Hello I get a warning like this and I can’t pair with my smart pen.

 ![IMG_3475](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/9/b/9b2e40e9141ecd8fefe0858cf15fb705d637582c.jpeg)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [December 8, 2023, 7:54am UTC](https://discourse.shapr3d.com/t/my-smart-pen-is-not-working/29245/2 "2023-12-08T07:54:30Z")

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Hey @mstafa,

Please check if the connected input device is supported by Shapr3D from the article below:

> **[Peripherals and accessories](https://support.shapr3d.com/hc/en-us/articles/7873933972380-Peripherals-and-accessories)**
>
> Shapr3D is compatible with a number of peripherals and accessories that you can use to better enhance your modeling experience.
> Explore the list of compatible peripherals and accessories below to ...

If it is supported but still not working, open a support ticket using the link below, we are here to help.  
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)