# Need help

**URL:** <https://discourse.shapr3d.com/t/need-help/6705>\
**Category:** Modeling Questions\
**Created:** [February 21, 2020, 10:11am UTC](https://discourse.shapr3d.com/t/need-help/6705 "2020-02-21T10:11:32Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Trentnaq](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Trentnaq](https://discourse.shapr3d.com/u/Trentnaq)\
**Post date:** [February 21, 2020, 10:11am UTC](https://discourse.shapr3d.com/t/need-help/6705/1 "2020-02-21T10:11:32Z")

</div>

Not sure what happened I am new to this but when I import two objects to the same sketch they are on different “planes” I guess you would say. one Shows all the sketch dimensions the other doesn’t and it’s gray rather than black lines. Can anyone help me out. Thank You in Advance!

---

<div class="post-metadata">

**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [February 21, 2020, 10:17am UTC](https://discourse.shapr3d.com/t/need-help/6705/2 "2020-02-21T10:17:13Z")

</div>

Hi, what format do you import the files and please can you attach an image showing what you have after the import?

---

<div class="post-metadata">

**Author:** ![Trentnaq](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Trentnaq](https://discourse.shapr3d.com/u/Trentnaq)\
**Post date:** [February 21, 2020, 10:21am UTC](https://discourse.shapr3d.com/t/need-help/6705/3 "2020-02-21T10:21:32Z")

</div>

I imported from shapr3D from one sketch to another

---

<div class="post-metadata">

**Author:** ![Trentnaq](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Trentnaq](https://discourse.shapr3d.com/u/Trentnaq)\
**Post date:** [February 21, 2020, 10:23am UTC](https://discourse.shapr3d.com/t/need-help/6705/4 "2020-02-21T10:23:19Z")

</div>

![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/8/85955673e8d1fd0c65c06aaf06248b63c22583a3.jpeg)

---

<div class="post-metadata">

**Author:** ![Trentnaq](https://avatars.discourse-cdn.com/v4/letter/t/c4cdca/32.png) [@Trentnaq](https://discourse.shapr3d.com/u/Trentnaq)\
**Post date:** [February 21, 2020, 10:23am UTC](https://discourse.shapr3d.com/t/need-help/6705/5 "2020-02-21T10:23:59Z")

</div>

It was a DXF format, forgot to say that.

---

<div class="post-metadata">

**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [February 21, 2020, 12:55pm UTC](https://discourse.shapr3d.com/t/need-help/6705/6 "2020-02-21T12:55:01Z")

</div>

Hi, thanks for your response. Please send us the design file via [support@shapr3d.com](mailto:support@shapr3d.com)

We will investigate the design file to better understand the issue and then get back to you as soon as possible.

Thanks for your patience!