# One file not opening:

**URL:** <https://discourse.shapr3d.com/t/one-file-not-opening/33325>\
**Category:** Modeling Questions\
**Created:** [August 16, 2024, 3:04am UTC](https://discourse.shapr3d.com/t/one-file-not-opening/33325 "2024-08-16T03:04:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Patrick.adeney](https://avatars.discourse-cdn.com/v4/letter/p/b9bd4f/32.png) [@Patrick.adeney](https://discourse.shapr3d.com/u/Patrick.adeney)\
**Post date:** [August 16, 2024, 3:04am UTC](https://discourse.shapr3d.com/t/one-file-not-opening/33325/1 "2024-08-16T03:04:58Z")

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Hey guys,

I’m running IPad PRO Gen 1, with IOS 17.5.1, and one file on my Shapr projects list will not open.

The other files open, and function as normal. The file is big- and wondering if it is an update issue for the iPad.

As always, the file that I cant open is pressing and need to be back working in there ASAP.

Any advice?

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [August 16, 2024, 4:46am UTC](https://discourse.shapr3d.com/t/one-file-not-opening/33325/2 "2024-08-16T04:46:04Z")

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Could you please export it in [.shapr](https://support.shapr3d.com/hc/en-us/articles/12826120862620-5-560-Instantly-export-to-shapr-format) file format and send it [to us](https://support.shapr3d.com/hc/en-us/requests/new)? We’ll check it right away. Thank you!