# Opening certain project crashes app

**URL:** <https://discourse.shapr3d.com/t/opening-certain-project-crashes-app/27595>\
**Category:** Modeling Questions\
**Created:** [August 29, 2023, 6:19am UTC](https://discourse.shapr3d.com/t/opening-certain-project-crashes-app/27595 "2023-08-29T06:19:28Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![pjb108](https://avatars.discourse-cdn.com/v4/letter/p/df705f/32.png) [@pjb108](https://discourse.shapr3d.com/u/pjb108)\
**Post date:** [August 29, 2023, 6:19am UTC](https://discourse.shapr3d.com/t/opening-certain-project-crashes-app/27595/1 "2023-08-29T06:19:28Z")

</div>

Error only occurs with one file.  
Steps:  
Double Click, tessellation OK! Updating Sketch plane 0/2 OK! Updating sketch plane 1/2 after few moments then crashes.

Troubleshooting:  
Rename file - still crashing after opening  
Duplicate file - still crashing after opening

Please provide a detailed description of the issue. Provide as much information as possible, including screenshots and/or screen recordings. For screen recording, we recommend using Loom ([loom.com](http://loom.com)), an easy-to-use screen recording tool that works on Windows, iPadOS, and macOS. Loom videos can be easily embedded on the forum simply by pasting their URL. Topics without detailed information will be automatically closed. For subscription, billing, and licensing-related issues please open a support ticket using the link below. Please contribute to the community with meaningful, high-quality posts, and always use a respectful tone.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [August 29, 2023, 6:57am UTC](https://discourse.shapr3d.com/t/opening-certain-project-crashes-app/27595/2 "2023-08-29T06:57:09Z")

</div>

Hi @pjb108,  
Please open a support ticket using the link at the end of your post and share the design with the other necessary details mentioned on the ticket form like the version of Shapr3D, hardware specs, etc.

Thanks,

---

<div class="post-metadata">

**Author:** ![Plane\_guy](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@Plane\_guy](https://discourse.shapr3d.com/u/Plane_guy)\
**Post date:** [March 13, 2024, 6:58am UTC](https://discourse.shapr3d.com/t/opening-certain-project-crashes-app/27595/3 "2024-03-13T06:58:58Z")

</div>

I am having the same problem on Ipad but it crashes at Tessellatiing bodies 28/50.

Thanks