# Original Account Email Changed, Can't access Shapr3d

**URL:** <https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656>\
**Category:** Modeling Questions\
**Created:** [April 15, 2026, 9:03pm UTC](https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656 "2026-04-15T21:03:38Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ProxyCG](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/proxycg/32/35499_2.png) [@ProxyCG](https://discourse.shapr3d.com/u/ProxyCG)\
**Post date:** [April 15, 2026, 9:03pm UTC](https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656/1 "2026-04-15T21:03:38Z")

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Greetings,

The original email address used to sign up for Shapr3D is no longer valid. I can’t login using the last known valid credentials.

I need to move the account to a new email address and gain access again. This was originally an EDU license but has been converted to a paid subscription.

I need a Shapr3d support person to help change the primary email address and ensure I do not lose all the models.

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**Author:** ![DrKronos](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/drkronos/32/36064_2.png) [@DrKronos](https://discourse.shapr3d.com/u/DrKronos)\
**Post date:** [April 15, 2026, 9:16pm UTC](https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656/2 "2026-04-15T21:16:00Z")

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You might want to contact support instead of a forum post. Support in my experience is very good, very quick replies.

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**Author:** ![ProxyCG](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/proxycg/32/35499_2.png) [@ProxyCG](https://discourse.shapr3d.com/u/ProxyCG)\
**Post date:** [April 15, 2026, 10:39pm UTC](https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656/3 "2026-04-15T22:39:26Z")

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I tried but I need to login, which I can’t.

They make it impossible to get through.

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**Author:** ![Xdrakosha](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xdrakosha/32/24881_2.png) [@Xdrakosha](https://discourse.shapr3d.com/u/Xdrakosha)\
**Post date:** [April 16, 2026, 7:01am UTC](https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656/4 "2026-04-16T07:01:10Z")

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You can try to write them an email

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/5/5/559fe93617373bf5d989fa54b5850cd07e10e63d.png)  
[https://support.shapr3d.com/hc/en-us/articles/15012306876700-Password-reset-issues](https://support.shapr3d.com/hc/en-us/articles/15012306876700-Password-reset-issues)

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [April 16, 2026, 10:54am UTC](https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656/5 "2026-04-16T10:54:33Z")

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Hi, Please submit a Support Ticket, and we’ll assist you further: [Submit a Support Request](https://support.shapr3d.com/hc/en-us/requests/new)

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**Author:** ![Xdrakosha](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xdrakosha/32/24881_2.png) [@Xdrakosha](https://discourse.shapr3d.com/u/Xdrakosha)\
**Post date:** [April 16, 2026, 11:15am UTC](https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656/6 "2026-04-16T11:15:50Z")

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> [@Cesar](#):
>
> Hi, Please submit a Support Ticket

Just curious — how can one submit a ticket without logging in?

> [@ProxyCG](#):
>
> I tried but I need to login, which I can’t.

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [April 16, 2026, 11:46am UTC](https://discourse.shapr3d.com/t/original-account-email-changed-cant-access-shapr3d/40656/7 "2026-04-16T11:46:40Z")

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Hey! I missed your screenshot. Thanks for suggesting it; that’s actually correct. For login issues, you can reach us at [loginsupport@shapr3d.com](mailto:loginsupport@shapr3d.com).