# Pass word reset

**URL:** <https://discourse.shapr3d.com/t/pass-word-reset/4490>\
**Category:** Modeling Questions\
**Created:** [April 10, 2019, 5:41pm UTC](https://discourse.shapr3d.com/t/pass-word-reset/4490 "2019-04-10T17:41:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nyamitse-Calvin](https://avatars.discourse-cdn.com/v4/letter/n/85e7bf/32.png) [@Nyamitse-Calvin](https://discourse.shapr3d.com/u/Nyamitse-Calvin)\
**Post date:** [April 10, 2019, 5:41pm UTC](https://discourse.shapr3d.com/t/pass-word-reset/4490/1 "2019-04-10T17:41:15Z")

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I am very concerned and upset. As I was about to start working earlier today, I realized my account ([calvin.nicas@icloud.com](mailto:calvin.nicas@icloud.com)) was logged out. I attempted several times to login and reset password only to find it is not working at all. I have a Shapr3D Pro that costed me $239.99/ year and I am on a deadline. I need my account restored so I can get back to work and I will be extremely upset if my projects are lost. By far the worst customer service. There is no phone number or immediate means to contact customer support and I have unsaved projects going on. I need answers!!!

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [April 10, 2019, 6:03pm UTC](https://discourse.shapr3d.com/t/pass-word-reset/4490/2 "2019-04-10T18:03:51Z")

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Hello Calvin, please request the password reset from the application as shown in the screencast below:

[https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/2/24696d5730bac5d09d3c423ec33bc6ae4a7dffea.MP4](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/2/24696d5730bac5d09d3c423ec33bc6ae4a7dffea.MP4)
  
It should work great now as I learned from our development team that this was happening due to an error from our end and it’s fixed. I apologize for any inconvenience this might have caused.

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**Author:** ![Nyamitse-Calvin](https://avatars.discourse-cdn.com/v4/letter/n/85e7bf/32.png) [@Nyamitse-Calvin](https://discourse.shapr3d.com/u/Nyamitse-Calvin)\
**Post date:** [April 10, 2019, 7:06pm UTC](https://discourse.shapr3d.com/t/pass-word-reset/4490/3 "2019-04-10T19:06:22Z")

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That is exactly. How I requested a password reset. I did not receive any email to reset my password and it’s getting out of hand.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [April 10, 2019, 9:14pm UTC](https://discourse.shapr3d.com/t/pass-word-reset/4490/4 "2019-04-10T21:14:49Z")

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Can you try again now?