# Password Reset

**URL:** <https://discourse.shapr3d.com/t/password-reset/3519>\
**Category:** Modeling Questions\
**Created:** [December 18, 2018, 11:22am UTC](https://discourse.shapr3d.com/t/password-reset/3519 "2018-12-18T11:22:34Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![iambigd](https://avatars.discourse-cdn.com/v4/letter/i/848f3c/32.png) [@iambigd](https://discourse.shapr3d.com/u/iambigd)\
**Post date:** [December 18, 2018, 11:22am UTC](https://discourse.shapr3d.com/t/password-reset/3519/1 "2018-12-18T11:22:34Z")

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I purchased a new iPad Pro and forgot my password. On the new iPad I have submitted the reset password link several times since yesterday and no link has been sent. Checked my junk/spam as well. I have the Pro Subscription, valid until March.

Is this not working?

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**Author:** ![iambigd](https://avatars.discourse-cdn.com/v4/letter/i/848f3c/32.png) [@iambigd](https://discourse.shapr3d.com/u/iambigd)\
**Post date:** [December 18, 2018, 11:37am UTC](https://discourse.shapr3d.com/t/password-reset/3519/3 "2018-12-18T11:37:21Z")

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For sure using the correct email. I looked on my old iPad and can see my email address and its the right one.

Thanks

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**Author:** ![gellert](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/gellert/32/2749_2.png) [@gellert](https://discourse.shapr3d.com/u/gellert)\
**Post date:** [December 18, 2018, 11:37am UTC](https://discourse.shapr3d.com/t/password-reset/3519/4 "2018-12-18T11:37:49Z")

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Hey!

We checked on it and it should be working now. We sent you a new password reset email, please let us know whether you received it.

Thanks

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**Author:** ![iambigd](https://avatars.discourse-cdn.com/v4/letter/i/848f3c/32.png) [@iambigd](https://discourse.shapr3d.com/u/iambigd)\
**Post date:** [December 18, 2018, 11:39am UTC](https://discourse.shapr3d.com/t/password-reset/3519/5 "2018-12-18T11:39:40Z")

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Nothing yet, I will give it a bit. Thanks

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**Author:** ![iambigd](https://avatars.discourse-cdn.com/v4/letter/i/848f3c/32.png) [@iambigd](https://discourse.shapr3d.com/u/iambigd)\
**Post date:** [December 18, 2018, 11:53am UTC](https://discourse.shapr3d.com/t/password-reset/3519/6 "2018-12-18T11:53:29Z")

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Nothing yet, its been about 15 minutes.

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**Author:** ![iambigd](https://avatars.discourse-cdn.com/v4/letter/i/848f3c/32.png) [@iambigd](https://discourse.shapr3d.com/u/iambigd)\
**Post date:** [December 18, 2018, 12:29pm UTC](https://discourse.shapr3d.com/t/password-reset/3519/7 "2018-12-18T12:29:08Z")

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Its been well over an hour and nothing. I assume its still not working. Thanks

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**Author:** ![gellert](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/gellert/32/2749_2.png) [@gellert](https://discourse.shapr3d.com/u/gellert)\
**Post date:** [December 18, 2018, 1:16pm UTC](https://discourse.shapr3d.com/t/password-reset/3519/8 "2018-12-18T13:16:56Z")

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We suspect that the reason you are not receiving you password reset email is because it cannot be delivered to you, due to a network or ISP spam filter.

We are working on fixing your account, but until then if you register a new account, with another email address, you will be able to use the app with your purchased license.

Thanks

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**Author:** ![iambigd](https://avatars.discourse-cdn.com/v4/letter/i/848f3c/32.png) [@iambigd](https://discourse.shapr3d.com/u/iambigd)\
**Post date:** [December 18, 2018, 1:21pm UTC](https://discourse.shapr3d.com/t/password-reset/3519/9 "2018-12-18T13:21:15Z")

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Its [outlook.com](http://outlook.com), they don’t block anything, if its spam it goes to the junk folder. I also reset my forum password for here this morning and no issues.

Thanks