# Payment
**URL:** https://discourse.shapr3d.com/t/payment/17490
**Category:** Modeling Questions
**Created:** [February 17, 2022, 6:01pm UTC](https://discourse.shapr3d.com/t/payment/17490 "2022-02-17T18:01:12Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Svenito](https://discourse.shapr3d.com/u/Svenito)
#### Post date: [February 17, 2022, 6:01pm UTC](https://discourse.shapr3d.com/t/payment/17490/1 "2022-02-17T18:01:12Z")
Why do I keep getting these?
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### Author:  [@Svenito](https://discourse.shapr3d.com/u/Svenito)
#### Post date: [February 17, 2022, 6:17pm UTC](https://discourse.shapr3d.com/t/payment/17490/2 "2022-02-17T18:17:33Z")
Seems the problem being Apple. Nothing is taken out of my account. I used payment method on my Ipad out of your site.
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [February 17, 2022, 6:20pm UTC](https://discourse.shapr3d.com/t/payment/17490/3 "2022-02-17T18:20:11Z")
Hi,
If you have used our website, it’s not Apple. Please check the link to Manage Payment. You get this message when for some reason, your subscription cannot be renewed using the information you set when you made the purchase. When that happens, we give 2 weeks to update the Payment information, so you only loose the subscription after that.
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### Author:  [@Svenito](https://discourse.shapr3d.com/u/Svenito)
#### Post date: [February 17, 2022, 7:00pm UTC](https://discourse.shapr3d.com/t/payment/17490/4 "2022-02-17T19:00:05Z")
I have used your website yes. Talked to Apple and they see that it was paid for through them but I nothing taken out of my account. Seriously.
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### Author:  [@Svenito](https://discourse.shapr3d.com/u/Svenito)
#### Post date: [February 17, 2022, 7:03pm UTC](https://discourse.shapr3d.com/t/payment/17490/5 "2022-02-17T19:03:31Z")
Apple support say that they can see that the transaction have gone through, but said that it is strange that npthing have gone through to the bank. These are their words.
How can I pay for a subscription with my bank card registered within my Apple pay if you say it is not so?
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### Author:  [@Svenito](https://discourse.shapr3d.com/u/Svenito)
#### Post date: [February 17, 2022, 7:04pm UTC](https://discourse.shapr3d.com/t/payment/17490/6 "2022-02-17T19:04:54Z")
Note, that they say payment have gone through. I’m just not getting this at all.
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### Author:  [@KPeter](https://discourse.shapr3d.com/u/KPeter)
#### Post date: [February 17, 2022, 8:07pm UTC](https://discourse.shapr3d.com/t/payment/17490/10 "2022-02-17T20:07:46Z")
Hi @Svenito, we will need some private data to find out how can we help you. I’d like to ask you to [open a ticket](https://support.shapr3d.com/hc/en-us/requests/new) in our support system and send us the last invoice or confirmation that you have received from Apple. Please also let us know the email address you have registered your Shapr3D account with. Thanks 🙂
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [February 17, 2022, 9:43pm UTC](https://discourse.shapr3d.com/t/payment/17490/15 "2022-02-17T21:43:16Z")
Hi Svenito, our [support@shapr3d.com](mailto:support@shapr3d.com) team can help you with purchase related problems. On the forum we can’t, simply due to privacy and technical issues.
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### Author:  [@Svenito](https://discourse.shapr3d.com/u/Svenito)
#### Post date: [February 17, 2022, 9:44pm UTC](https://discourse.shapr3d.com/t/payment/17490/16 "2022-02-17T21:44:11Z")
All right, I’ve said now what I needed to say so…
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### Author:  [@KPeter](https://discourse.shapr3d.com/u/KPeter)
#### Post date: [February 21, 2022, 2:22pm UTC](https://discourse.shapr3d.com/t/payment/17490/17 "2022-02-21T14:22:03Z")
Hi @Svenito, moving the subscription topic from [this thread](https://discourse.shapr3d.com/t/area-selection/12850/6), was this case clarified? We would be happy to find out why you are in a grace period, but I have not seen any ticket that could be connected to you.
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### Author:  [@Svenito](https://discourse.shapr3d.com/u/Svenito)
#### Post date: [February 21, 2022, 2:28pm UTC](https://discourse.shapr3d.com/t/payment/17490/18 "2022-02-21T14:28:34Z")
I am in the trial period in other words out of all this. The red windows popping up has stated I did not pay for my subscription and yadiyada.
According to Apple payment will be on march 1st as it is the end of my trial period(with what you say is the start of grace period).
All is fine then, besides that annoying “no-payment” announcement that is confusing.
A ticket was opened an hour ago, that’s all from me on that end.
Thanks!
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### Author:  [@Svenito](https://discourse.shapr3d.com/u/Svenito)
#### Post date: [February 21, 2022, 2:30pm UTC](https://discourse.shapr3d.com/t/payment/17490/19 "2022-02-21T14:30:19Z")
Windows or no windows!?? 😂
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### Author:  [@Romulus369](https://discourse.shapr3d.com/u/Romulus369)
#### Post date: [February 21, 2022, 2:45pm UTC](https://discourse.shapr3d.com/t/payment/17490/20 "2022-02-21T14:45:05Z")
🐸🕶👍🏻