# Pc version keeps restarting and forces tutorial

**URL:** <https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474>\
**Category:** Modeling Questions\
**Created:** [June 26, 2023, 2:39pm UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474 "2023-06-26T14:39:58Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![theo\_driessen\_drople](https://avatars.discourse-cdn.com/v4/letter/t/c5a1d2/32.png) [@theo\_driessen\_drople](https://discourse.shapr3d.com/u/theo_driessen_drople)\
**Post date:** [June 26, 2023, 2:39pm UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/1 "2023-06-26T14:39:59Z")

</div>

i am running shapr3D version 5.393.5297.0 on windows 11 version 10.0.22621  
The app restarts all the time, and forces me to do the tutorial every time it restarts. i was using shapr3D for a year or more, and i dont want the app to restart or do tutorials.

After i finish the tutorial i can access my stuff on the shapr cloud, but I had to create a new account on the same email adress to be able to post here. Seems that there is something wrong with my account?

theo

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 26, 2023, 2:41pm UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/2 "2023-06-26T14:41:04Z")

</div>

Hi, please update to the latest version, it should fix this issue.

---

<div class="post-metadata">

**Author:** ![theo\_driessen\_drople](https://avatars.discourse-cdn.com/v4/letter/t/c5a1d2/32.png) [@theo\_driessen\_drople](https://discourse.shapr3d.com/u/theo_driessen_drople)\
**Post date:** [July 5, 2023, 11:19am UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/3 "2023-07-05T11:19:34Z")

</div>

hi istvan, thanks for the tip.  
i still get the “get started screen” but at least it doesnt force me to do the tutorial every time.

Also my computer doesnt sync with my Ipad, and the desktop version crashes regularly. It just reboots.  
It was working perfect before.

Best regards,  
Theo

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [July 6, 2023, 6:41am UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/4 "2023-07-06T06:41:01Z")

</div>

Hi @theo_driessen_drople,

Please log out and then log back into your Shapr3D account from the Settings of Shapr3D. If that does not solve the problems, please open a support ticket using the link below:  
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![theo\_driessen\_drople](https://avatars.discourse-cdn.com/v4/letter/t/c5a1d2/32.png) [@theo\_driessen\_drople](https://discourse.shapr3d.com/u/theo_driessen_drople)\
**Post date:** [July 14, 2023, 7:47am UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/5 "2023-07-14T07:47:16Z")

</div>

yeah that worked. thanks.

---

<div class="post-metadata">

**Author:** ![Curiobot](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/curiobot/32/8166_2.png) [@Curiobot](https://discourse.shapr3d.com/u/Curiobot)\
**Post date:** [September 28, 2023, 10:01pm UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/6 "2023-09-28T22:01:02Z")

</div>

This is still an issue for me on the PC version. Every time I click away from the window and return to it, the “Get Started” splash screen reappears. I have signed out and signed back in in the app, via Settings. If it helps, I’m on Windows 11, App Version 5.461.5776.0 #9a1c8d63

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 2, 2023, 11:36am UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/7 "2023-10-02T11:36:03Z")

</div>

Hi,

Please update Shapr3D to the latest, 5.471 version and check if the issue still persists. If yes, open a support ticket using the link below and let us know the email address you are using Shapr3D with.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![Principle](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/principle/32/23784_2.png) [@Principle](https://discourse.shapr3d.com/u/Principle)\
**Post date:** [November 27, 2023, 7:21am UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/8 "2023-11-27T07:21:59Z")

</div>

Same issue, tried both the version in the Microsoft store and the self install version from the site. Super frustrating, definitely a bad start to trying a new product.

Windows 11

---

<div class="post-metadata">

**Author:** ![Peter\_Gy](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/peter_gy/32/9251_2.png) [@Peter\_Gy](https://discourse.shapr3d.com/u/Peter_Gy)\
**Post date:** [November 27, 2023, 7:27am UTC](https://discourse.shapr3d.com/t/pc-version-keeps-restarting-and-forces-tutorial/26474/9 "2023-11-27T07:27:07Z")

</div>

Hi – I’m sorry that you are running into this issue. Could you also reach out to the support team on the link above? These sometimes happen due to driver issues which are easier to debug if we can get a bit more information about your system.