# Pencil gone

**URL:** <https://discourse.shapr3d.com/t/pencil-gone/2124>\
**Category:** Modeling Questions\
**Created:** [March 2, 2018, 1:10am UTC](https://discourse.shapr3d.com/t/pencil-gone/2124 "2018-03-02T01:10:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Svenito](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/svenito/32/747_2.png) [@Svenito](https://discourse.shapr3d.com/u/Svenito)\
**Post date:** [March 2, 2018, 1:10am UTC](https://discourse.shapr3d.com/t/pencil-gone/2124/1 "2018-03-02T01:10:37Z")

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One year less 11 days(warranty)and Apple won’t even tell me when I can expect my pencil back from whatever their subcontractor will do with it.  
Really, Ipads suck with no mouse support! I mean…

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**Author:** ![backofanenvelope](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/backofanenvelope/32/1609_2.png) [@backofanenvelope](https://discourse.shapr3d.com/u/backofanenvelope)\
**Post date:** [March 2, 2018, 9:57am UTC](https://discourse.shapr3d.com/t/pencil-gone/2124/2 "2018-03-02T09:57:31Z")

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I personally love the pencil and think it has changed my computing life forever. I find it so more comfortable to work with for longer periods and it’s a much more natural position than a mouse helping keeping the RSI pain down. I can see how mouse would work with Shapr3D but I prefer the pen.

Anyway hope you get yours back soon!

Regards  
TomC

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**Author:** ![Zarusoba](https://avatars.discourse-cdn.com/v4/letter/z/b3f665/32.png) [@Zarusoba](https://discourse.shapr3d.com/u/Zarusoba)\
**Post date:** [March 4, 2018, 4:01am UTC](https://discourse.shapr3d.com/t/pencil-gone/2124/3 "2018-03-04T04:01:00Z")

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Given that the Pencil seems not designed to be repaired, I would have thought Apple would just hand you a replacement.

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**Author:** ![Svenito](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/svenito/32/747_2.png) [@Svenito](https://discourse.shapr3d.com/u/Svenito)\
**Post date:** [March 4, 2018, 11:29am UTC](https://discourse.shapr3d.com/t/pencil-gone/2124/4 "2018-03-04T11:29:52Z")

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Exactly! The local retailer claimed at first there is only 6 months warranty and when I talked to Apple I had to hang up the first time, the girl(attendant)did not have her ”ducks in a row” unfortunately.  
Got an email response and did call them back. I had 11 days left of my one year warranty and the local dealer sent it in to a sub-contractor for repair.  
Right now I have no clue when I´ll get it back.

No doubt pissed off with the incredibly poor service from both dealer and Apple!

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**Author:** ![Svenito](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/svenito/32/747_2.png) [@Svenito](https://discourse.shapr3d.com/u/Svenito)\
**Post date:** [March 4, 2018, 1:26pm UTC](https://discourse.shapr3d.com/t/pencil-gone/2124/5 "2018-03-04T13:26:31Z")

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Looking through this issue it seems as far too many have this exact same problem.  
Likely, as I was thinking of upgrading to Pro 12.9” I will reconsider as Microsoft Surface Book and Onshape looks much more stable and given that Windows is what it is it will likely be a winner unless Apple …