# Photo Import doesn’t work since the newest update

**URL:** <https://discourse.shapr3d.com/t/photo-import-doesn-t-work-since-the-newest-update/4564>\
**Category:** Modeling Questions\
**Created:** [April 19, 2019, 1:18pm UTC](https://discourse.shapr3d.com/t/photo-import-doesn-t-work-since-the-newest-update/4564 "2019-04-19T13:18:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gms](https://avatars.discourse-cdn.com/v4/letter/g/57b2e6/32.png) [@gms](https://discourse.shapr3d.com/u/gms)\
**Post date:** [April 19, 2019, 1:18pm UTC](https://discourse.shapr3d.com/t/photo-import-doesn-t-work-since-the-newest-update/4564/1 "2019-04-19T13:18:32Z")

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Hi!  
Photo Import from the Photo App is not working anymore, always popping up „Bilderstellung fehlgeschlagen“. Any suggestions?

Gerd

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [April 20, 2019, 12:22pm UTC](https://discourse.shapr3d.com/t/photo-import-doesn-t-work-since-the-newest-update/4564/2 "2019-04-20T12:22:30Z")

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Hello, we tested and everything works great over here. To help us better understand the issue please send us a screen recording showing this. I will be looking forward to hearing from you.

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**Author:** ![gms](https://avatars.discourse-cdn.com/v4/letter/g/57b2e6/32.png) [@gms](https://discourse.shapr3d.com/u/gms)\
**Post date:** [April 20, 2019, 7:34pm UTC](https://discourse.shapr3d.com/t/photo-import-doesn-t-work-since-the-newest-update/4564/3 "2019-04-20T19:34:29Z")

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Hi Victor!

Here’s the Video. It’s a new workspace, the same issue appears with every picture and even when trying to import from Dropbox.  
Thanks ind advance!

[https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/4/4b9ce1448dedb3f6805719316dc06b9e272bad2a.MP4](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/4/4b9ce1448dedb3f6805719316dc06b9e272bad2a.MP4)

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**Author:** ![Zoli](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/zoli/32/592_2.png) [@Zoli](https://discourse.shapr3d.com/u/Zoli)\
**Post date:** [April 24, 2019, 10:30am UTC](https://discourse.shapr3d.com/t/photo-import-doesn-t-work-since-the-newest-update/4564/4 "2019-04-24T10:30:14Z")

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Hi!  
Just zoom in, you’re on 50 meters/grid level. The maximum space you can use is a 1km x 1km x 1km cube. I think the problem is that the image is reaching the limit when pasted.

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**Author:** ![gms](https://avatars.discourse-cdn.com/v4/letter/g/57b2e6/32.png) [@gms](https://discourse.shapr3d.com/u/gms)\
**Post date:** [April 25, 2019, 5:47am UTC](https://discourse.shapr3d.com/t/photo-import-doesn-t-work-since-the-newest-update/4564/5 "2019-04-25T05:47:22Z")

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Thank you, that works!👍🏼