# "Pointer Detected" pop up

**URL:** <https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260>\
**Category:** Modeling Questions\
**Created:** [October 9, 2021, 8:37pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260 "2021-10-09T20:37:09Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![TigerMike](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tigermike/32/32650_2.png) [@TigerMike](https://discourse.shapr3d.com/u/TigerMike)\
**Post date:** [October 9, 2021, 8:37pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/1 "2021-10-09T20:37:09Z")

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I use an iPad Pro with Magic Keyboard and Pencil.  
Every once in a while this pop up comes up when I inadvertently touch the trackpad while modeling. How can I make the pop up go away?

I have to restart Shapr3D to get back to what I was doing. The pop up asks to hit the Escape key of which there is none on my keyboard. Is there a key combo to get to the Escape key?

 ![ShaprScreenGrab](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/d/d1653dd3b6b2ab938dc00fa034a3329160f2d209.jpeg)

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**Author:** ![TigerMike](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tigermike/32/32650_2.png) [@TigerMike](https://discourse.shapr3d.com/u/TigerMike)\
**Post date:** [October 10, 2021, 12:19am UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/2 "2021-10-10T00:19:59Z")

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Late breaking news. I was able to remap the globe key (bottom left) as the ‘Escape’ key via iPad Settings. I still don’t want to see the pop up after I power up if the Pencil happens to be out of range.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [October 10, 2021, 7:08am UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/3 "2021-10-10T07:08:31Z")

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We might change the behaviour, as iPadOS 15 now uses the Globe key for OS shortcuts.

The default keyboard combination for “Esc” is cmd + .

We’ll also investigate why does it come up so often, it should happen once / user.

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**Author:** ![TigerMike](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tigermike/32/32650_2.png) [@TigerMike](https://discourse.shapr3d.com/u/TigerMike)\
**Post date:** [October 10, 2021, 2:09pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/4 "2021-10-10T14:09:17Z")

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Thanks for getting back to me, I appreciate the response.

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**Author:** ![MiniMotoGuy](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/minimotoguy/32/13560_2.png) [@MiniMotoGuy](https://discourse.shapr3d.com/u/MiniMotoGuy)\
**Post date:** [February 22, 2022, 7:59am UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/5 "2022-02-22T07:59:22Z")

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I have the same problem (which is what brought me here). I have to restart the app to get rid of it.  
It would be great if the behavior could be changed to work in the manner you stated. Thanks 🙂

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [February 22, 2022, 8:02am UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/6 "2022-02-22T08:02:17Z")

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Hi,

Did you set it up once, and still keep seeing it?

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**Author:** ![MiniMotoGuy](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/minimotoguy/32/13560_2.png) [@MiniMotoGuy](https://discourse.shapr3d.com/u/MiniMotoGuy)\
**Post date:** [February 22, 2022, 8:52am UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/7 "2022-02-22T08:52:09Z")

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Hello Laci,  
I just tested it and can get it to happen whenever I use my Apple pencil and the screen of the iPad, and then try something with the trackpad.  
Thanks.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [February 22, 2022, 8:55am UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/8 "2022-02-22T08:55:43Z")

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It is supposed to come up, but once you set it up (go through the 2 steps), it shouldn’t come up again, unless you logged out. So it’s expected to keep coming up until you go through it once.

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**Author:** ![TigerMike](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tigermike/32/32650_2.png) [@TigerMike](https://discourse.shapr3d.com/u/TigerMike)\
**Post date:** [February 22, 2022, 4:24pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/9 "2022-02-22T16:24:35Z")

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Hid @Laci_K ,

The problem has reappeared for me as well.  
I’ll start using Shapr3D on my iPad pro and commence modeling with the Apple Pencil. I also have the Magic Keyboard. If I glance the touchpad with my hand while modeling, I will get that ‘Pop Up’.  
I have Shapr3D version 5.60.0 (2337). iOS version 15.3.1

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [February 22, 2022, 4:43pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/10 "2022-02-22T16:43:15Z")

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Yes, this happens for me also. I’ve just worked around it, by reselecting it, but it’d be nice if resolved.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [February 22, 2022, 5:01pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/11 "2022-02-22T17:01:46Z")

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Same question to you guys 🙂 did you set it up once? (went through the 2 step detection process?)  
If you did, it and you haven’t logged out, it shouldn’t come up again. Let me know if it still does.

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [February 22, 2022, 5:14pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/12 "2022-02-22T17:14:45Z")

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Yes, followed the on screen instructions. If there’s more to it than is shown on the screen, I’m unaware of it.

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [February 22, 2022, 5:21pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/13 "2022-02-22T17:21:41Z")

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I just logged out, and logged back in. I had to choose Pencil to begin. Then I touched the trackpad on my Magic Keyboard, and I had to setup touchpad and keyboard again. It happens with each logout.

Not a big deal for me, as I don’t log out often. Just providing additional feedback.

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<div class="post-metadata">

**Author:** ![TigerMike](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tigermike/32/32650_2.png) [@TigerMike](https://discourse.shapr3d.com/u/TigerMike)\
**Post date:** [February 22, 2022, 5:46pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/14 "2022-02-22T17:46:11Z")

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My experience is the same as @McD. I think it also occurred when I didn’t log out however I did do an iOS update. That may have brought back that pop-up, but I don’t recall for sure.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [February 23, 2022, 7:57am UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/15 "2022-02-23T07:57:55Z")

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That is expected at this point. Logging out clears the previously selected input devices, so yes, this pop-up will come up again. We are looking to change this behaviour in the future.

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**Author:** ![Spencer.G](https://avatars.discourse-cdn.com/v4/letter/s/e8c25b/32.png) [@Spencer.G](https://discourse.shapr3d.com/u/Spencer.G)\
**Post date:** [February 24, 2022, 3:01pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/16 "2022-02-24T15:01:29Z")

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I just tried to replicate this issue on my Pro W/Magic Keyboard, no dice. One tip for you though, CMD+. (period) is a universal macOS/iPadOS backup shortcut for escape! Shapr definitely respects the input too and acts accordingly. You don’t need to keep your useful globe key bound up just for Escape, CMD+. should work in just about any situation!

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**Author:** ![TigerMike](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tigermike/32/32650_2.png) [@TigerMike](https://discourse.shapr3d.com/u/TigerMike)\
**Post date:** [February 24, 2022, 3:45pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/17 "2022-02-24T15:45:29Z")

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Thanks! Good to know about CMD+.

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**Author:** ![RyanH](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/ryanh/32/17092_2.png) [@RyanH](https://discourse.shapr3d.com/u/RyanH)\
**Post date:** [September 27, 2022, 2:34pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/18 "2022-09-27T14:34:43Z")

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Same issue. I am not attempting nor do I want to set up a keyboard, trackpad, or mouse. I get the popup every time I use my macbook next to shapr on the ipad. Interferes with workflow and is annoying enough to start looking for a new modeling app.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [September 27, 2022, 2:35pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/19 "2022-09-27T14:35:47Z")

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Thanks for the note. We are releasing a fix for this issue with the next release.

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**Author:** ![RyanH](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/ryanh/32/17092_2.png) [@RyanH](https://discourse.shapr3d.com/u/RyanH)\
**Post date:** [September 27, 2022, 2:36pm UTC](https://discourse.shapr3d.com/t/pointer-detected-pop-up/15260/20 "2022-09-27T14:36:24Z")

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Sweet, thank you.

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