# Priority support

**URL:** <https://discourse.shapr3d.com/t/priority-support/2586>\
**Category:** Modeling Questions\
**Created:** [July 3, 2018, 12:36am UTC](https://discourse.shapr3d.com/t/priority-support/2586 "2018-07-03T00:36:37Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![tommyn](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tommyn/32/1714_2.png) [@tommyn](https://discourse.shapr3d.com/u/tommyn)\
**Post date:** [July 3, 2018, 12:36am UTC](https://discourse.shapr3d.com/t/priority-support/2586/1 "2018-07-03T00:36:37Z")

</div>

Sorry but I didn’t read about this when it displayed on-screen. Is it explained somewhere fixed?

Thanks,

Tommy

---

<div class="post-metadata">

**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [July 3, 2018, 9:03am UTC](https://discourse.shapr3d.com/t/priority-support/2586/2 "2018-07-03T09:03:23Z")

</div>

Hi Tommy -

it is just a way for PRO users to get in touch easier. In More Menu we have added a Priority Support emailing option. We will make an effort to answer these support questions as soon as possible, maximum within 24 hours.

Adding a picture here, so you can find it easier 🙂  
 ![Inapp%20Size%20Template%202](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/9/9bbd7ebfc9cc1ed0f11cbf010b2289616eb58dba.jpg)

---

<div class="post-metadata">

**Author:** ![tommyn](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tommyn/32/1714_2.png) [@tommyn](https://discourse.shapr3d.com/u/tommyn)\
**Post date:** [July 3, 2018, 1:09pm UTC](https://discourse.shapr3d.com/t/priority-support/2586/3 "2018-07-03T13:09:27Z")

</div>

Thanks; good idea!  
Best,  
Tommy