# Pro subscription isn't pro anymore
**URL:** https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533
**Category:** Modeling Questions
**Created:** [September 3, 2019, 10:59am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533 "2019-09-03T10:59:21Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@Philip](https://discourse.shapr3d.com/u/Philip)
#### Post date: [September 3, 2019, 10:59am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/1 "2019-09-03T10:59:21Z")
I’ve been a pro user since 2017. After upgrading to version 3.21.0 my subscription isn’t “pro” anymore - instead I get the “unlock all features / go pro”-sign when I open an imported step model…
Philip
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [September 3, 2019, 11:07am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/2 "2019-09-03T11:07:32Z")
If you did not change your device and userId please re-login into the app via the workspace -
On the “ **discover** ” page tap on the " **settings**" icon at the bottom right corner of the screen and select “ **Log in** ”
If the issue persists, then try restoring the subscription to your userId as explained below:
Here’s how you can go about this:
Load the application
Tap on " **Settings"** again and select **“Restore subscription”** underneath the **Logout** tab
Kindly give these a try and let me if the issue persists.
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [September 3, 2019, 11:25am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/3 "2019-09-03T11:25:57Z")
Hi Philip, it seems you are logged into the Beta version and this version does not reflect the updated subscription. Please download the app from App Store, log in and then restore your subscription as described above. This will resolve the issue and you can afterward get back to using the Beta version if you will like to.
Thanks for your time and understanding.
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### Author:  [@Philip](https://discourse.shapr3d.com/u/Philip)
#### Post date: [September 3, 2019, 2:33pm UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/4 "2019-09-03T14:33:40Z")
Thank you Victor! Problem solved 👍
It seems to be a little too easy to be confused by the different versions. Perhaps the beta versions should have a different icon…
Philip
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [September 3, 2019, 10:07pm UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/5 "2019-09-03T22:07:24Z")
Hi Philip, it’s great to know that the issue is resolved and thanks for the feedback 🙂
If you experience any further issues accessing the Pro features, we are here to assist.
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### Author:  [@Awcress](https://discourse.shapr3d.com/u/Awcress)
#### Post date: [September 3, 2019, 10:27pm UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/6 "2019-09-03T22:27:32Z")
Hey there Victor, sorry to bother you on this thread. Is there anyway I can be a part of the beta version for shapr3d? Would be greatly appreciated.
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [September 3, 2019, 10:49pm UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/7 "2019-09-03T22:49:03Z")
Hi! Absolutely, I will send you an invite email and we appreciate as well.
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### Author:  [@Awcress](https://discourse.shapr3d.com/u/Awcress)
#### Post date: [September 4, 2019, 12:09am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/8 "2019-09-04T00:09:05Z")
Awesome ! Thanks so much
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [September 4, 2019, 8:29am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/9 "2019-09-04T08:29:23Z")
You are welcome 🙂
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### Author:  [@Awcress](https://discourse.shapr3d.com/u/Awcress)
#### Post date: [September 4, 2019, 9:49am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/10 "2019-09-04T09:49:46Z")
Hey quick question, as a beta tester do we have access to all functions.? Mine still just shows the regular options, so I can’t use colors or export
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### Author:  [@Awcress](https://discourse.shapr3d.com/u/Awcress)
#### Post date: [September 4, 2019, 9:55am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/11 "2019-09-04T09:55:26Z")
I figured it out , sorry bout that
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [September 4, 2019, 9:58am UTC](https://discourse.shapr3d.com/t/pro-subscription-isnt-pro-anymore/5533/12 "2019-09-04T09:58:02Z")
No worries, it’s great to know that is clear now.