# Pro Version Subscription

**URL:** <https://discourse.shapr3d.com/t/pro-version-subscription/1793>\
**Category:** Modeling Questions\
**Created:** [December 7, 2017, 7:40pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793 "2017-12-07T19:40:25Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 7:40pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/1 "2017-12-07T19:40:25Z")

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Hello,

I subscribed to the Pro version at 19.99 € but it does not activate, what to do ?

Thank you

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 7, 2017, 7:43pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/2 "2017-12-07T19:43:45Z")

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Hi,

Can you send a video of the problem?

Are you logged into your Shapr account and your Apple ID as well?

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**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 8:16pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/3 "2017-12-07T20:16:23Z")

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I am connected to Apple but I do not have a shapr3D account, I have one on the forum

Désolé pour le mauvais anglais

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 7, 2017, 8:31pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/4 "2017-12-07T20:31:43Z")

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I see. Please send a picture of the problem, hard to understand without seeing ☹

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**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 8:40pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/5 "2017-12-07T20:40:51Z")

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![image](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/4/4c3e11a68b3d1cc3783b5d91a8576e1cd372d508.jpg)

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 7, 2017, 8:43pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/6 "2017-12-07T20:43:56Z")

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Please go to your App Stores subscription management page and see if you indeed have a subscription?

Please check if you indeed have a subscription.

> **[See or cancel your subscriptions](https://support.apple.com/en-us/HT202039)**
>
> Manage your subscription to Apple Music, Apple News+, Apple Arcade, Apple TV+, Apple TV channels, or subscriptions that you signed up for inside an app.

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<div class="post-metadata">

**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 8:53pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/7 "2017-12-07T20:53:45Z")

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I have one

![image](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/0/0a5b0165f4fd33cccf59730f2c6cefdb5e040194.jpeg)

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 7, 2017, 9:02pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/8 "2017-12-07T21:02:22Z")

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Great, next step 🙂  
Can you use PRO features, like color etc.

PLUS

Are you signed in? Please check if there is an Account option, if not you are not signed in  
 ![image](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/1/124e3c1cb74fb68fbf3740b0d6ec3385a10a1c24.jpg)

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<div class="post-metadata">

**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 9:15pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/9 "2017-12-07T21:15:42Z")

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I can use the color but I go back to gray on the work page

For the account (Lo gin / sign up) but I do not know what to enter

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 7, 2017, 9:20pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/10 "2017-12-07T21:20:17Z")

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Ok, then please log in, by tapping on the menu we talked about:.” LOg in/ sign up”

When you signed up for the trial, you had to sign up, you have entered an email address and a password. If you don’t remember the password , please tap on “Forgot password” and request a new one.

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<div class="post-metadata">

**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 9:21pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/11 "2017-12-07T21:21:14Z")

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I have already subscribed to Shapr, I have never connected and it worked without any problem

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 7, 2017, 9:30pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/12 "2017-12-07T21:30:59Z")

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And can you use the PRO features now?

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<div class="post-metadata">

**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 9:40pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/13 "2017-12-07T21:40:30Z")

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I can not create an account for testing

I unsubscribed in November and then re-subscribed today

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<div class="post-metadata">

**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 7, 2017, 9:54pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/14 "2017-12-07T21:54:12Z")

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Are you on the LOg in screen?

If you have already signed up please request a new password

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<div class="post-metadata">

**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 10:03pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/15 "2017-12-07T22:03:52Z")

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I am on the Login page but there is nothing to register

I will unsubscribe

Merci 🙂

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<div class="post-metadata">

**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 7, 2017, 10:14pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/16 "2017-12-07T22:14:23Z")

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There is no need for that 🙂

We will figure out the problem.

How come you don’t see the screen?

Tap on login/signup. Attaching a picture, if you don’t remember password tap on “forgot password”  
 ![image](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/flex002/uploads/shapr3d/original/2X/f/f608b4fb0a7f9392c1a926beba58a119106f2442.jpg)

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<div class="post-metadata">

**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 10:22pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/17 "2017-12-07T22:22:25Z")

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I have never created an account to use the old version, I have what you show me on the screen but I have never had an account with other versions of Shapr Pro

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**Author:** ![Gabor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/gabor_shapr3d/32/235_2.png) [@Gabor\_Shapr3D](https://discourse.shapr3d.com/u/Gabor_Shapr3D)\
**Post date:** [December 7, 2017, 10:25pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/18 "2017-12-07T22:25:59Z")

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Did you use Twitter or Facebook login before?

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<div class="post-metadata">

**Author:** ![Maxmac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Maxmac](https://discourse.shapr3d.com/u/Maxmac)\
**Post date:** [December 7, 2017, 10:36pm UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/19 "2017-12-07T22:36:21Z")

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I have never had a twitter account and facebook

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<div class="post-metadata">

**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [December 8, 2017, 7:58am UTC](https://discourse.shapr3d.com/t/pro-version-subscription/1793/20 "2017-12-08T07:58:53Z")

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Would we be able to have a skype session where you show your screen and I’d be able to show you the process?

Please create an account on the signup page.

[Next page](https://discourse.shapr3d.com/t/pro-version-subscription/1793.md?page=2)