# Problem uploading files

**URL:** <https://discourse.shapr3d.com/t/problem-uploading-files/4745>\
**Category:** Modeling Questions\
**Created:** [May 23, 2019, 2:08am UTC](https://discourse.shapr3d.com/t/problem-uploading-files/4745 "2019-05-23T02:08:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![step68](https://avatars.discourse-cdn.com/v4/letter/s/5fc32e/32.png) [@step68](https://discourse.shapr3d.com/u/step68)\
**Post date:** [May 23, 2019, 2:08am UTC](https://discourse.shapr3d.com/t/problem-uploading-files/4745/1 "2019-05-23T02:08:48Z")

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I can’t seem to upload any files, including step and iges. The app just gets stuck here and never progresses. I just updated the app today, so that’s not the issue.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/d/d8ff593bb716edc1731a890bc191d2daf1f1d4dd.jpeg)

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**Author:** ![Victor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/victor_shapr3d/32/3502_2.png) [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)\
**Post date:** [May 23, 2019, 11:21am UTC](https://discourse.shapr3d.com/t/problem-uploading-files/4745/2 "2019-05-23T11:21:03Z")

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Hello, please send us this file through [support@shapr3d.com](mailto:support@shapr3d.com). We will investigate the issue, try to find a quick solution and get back to you as soon as possible. I apologize for any inconvenience this might have caused.