# Problème stl 3D model import

**URL:** <https://discourse.shapr3d.com/t/probleme-stl-3d-model-import/20446>\
**Category:** Modeling Questions\
**Created:** [July 19, 2022, 1:40pm UTC](https://discourse.shapr3d.com/t/probleme-stl-3d-model-import/20446 "2022-07-19T13:40:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Eric1](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@Eric1](https://discourse.shapr3d.com/u/Eric1)\
**Post date:** [July 19, 2022, 1:40pm UTC](https://discourse.shapr3d.com/t/probleme-stl-3d-model-import/20446/1 "2022-07-19T13:40:42Z")

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Hello, shapr 3D no longer wants to import my 3D model in stl format. The first time it worked. But now it’s still lagging and it doesn’t work. Sometimes shapr 3D tells me that my file is damaged. Can you help me?

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**Author:** ![Eric1](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@Eric1](https://discourse.shapr3d.com/u/Eric1)\
**Post date:** [July 19, 2022, 2:24pm UTC](https://discourse.shapr3d.com/t/probleme-stl-3d-model-import/20446/2 "2022-07-19T14:24:58Z")

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I reduced my stl file to 33.2 mb. it does not work either

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [July 19, 2022, 2:50pm UTC](https://discourse.shapr3d.com/t/probleme-stl-3d-model-import/20446/3 "2022-07-19T14:50:17Z")

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Hi,

Please contact our support team at [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new). If you attach the problematic file they can help investigating it.