# Program crash

**URL:** <https://discourse.shapr3d.com/t/program-crash/28382>\
**Category:** Modeling Questions\
**Created:** [October 12, 2023, 9:12pm UTC](https://discourse.shapr3d.com/t/program-crash/28382 "2023-10-12T21:12:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Artuheif](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@Artuheif](https://discourse.shapr3d.com/u/Artuheif)\
**Post date:** [October 12, 2023, 9:12pm UTC](https://discourse.shapr3d.com/t/program-crash/28382/1 "2023-10-12T21:12:12Z")

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So when Im switching to another tab in windows (for example crome or even when Im trying to export a file) the program switches back to the “Get Started” page…  
I have a really important project to present in a month and I cant even export it…  
Oh and the app doesnt even sync with my profile because it says that im offline therefore I cant reinstall the app…

 ![Képkivágás.PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/d/0d894f27ee1c8bca04362e5d0f20b6d0319bc2b5.jpeg)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 13, 2023, 5:52am UTC](https://discourse.shapr3d.com/t/program-crash/28382/2 "2023-10-13T05:52:47Z")

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Hi @Artuheif,

Please log out from Shapr3D and log back in to solve the issue. If it persists, open a support ticket using the link below so we can check in more detail.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)