# Program crashing constantly as the file is opening

**URL:** <https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391>\
**Category:** Modeling Questions\
**Created:** [August 22, 2024, 9:39am UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391 "2024-08-22T09:39:41Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Malicious](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Malicious](https://discourse.shapr3d.com/u/Malicious)\
**Post date:** [August 22, 2024, 9:39am UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/1 "2024-08-22T09:39:41Z")

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I am having massive file opening issues at the moment. Heaps of my files will not open, shapr just crashes while opening. The files are intensive but they will just not open anymore. I was in the process of breaking the files up but I cannot open them anymore.

What can I do to get into these files so I haven’t lost all my work?

Working on an iPad Pro up to date with up to date shapr.

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**Author:** ![ZsofiGy](https://avatars.discourse-cdn.com/v4/letter/z/90ced4/32.png) [@ZsofiGy](https://discourse.shapr3d.com/u/ZsofiGy)\
**Post date:** [August 22, 2024, 12:08pm UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/2 "2024-08-22T12:08:31Z")

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Please share is the following information with us in a [support ticket](https://support.shapr3d.com/hc/en-us/requests/new):

- The detailed hardware and software specs of the machine you are using: [Find hardware and software specifications](https://support.shapr3d.com/hc/en-us/articles/11016409716892-Find-hardware-and-software-specifications)
- The Shapr3D design with which you’re experiencing the issue: [Instantly export to .shapr format](https://support.shapr3d.com/hc/en-us/articles/12826120862620-5-560-Instantly-export-to-shapr-format)

Please note that you can share large files with our Support team as shown here:  
[Share large cloud files with our support team](https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request/#share-cloud-files)

We’ll take a look at your case; thank you!

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**Author:** ![Malicious](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Malicious](https://discourse.shapr3d.com/u/Malicious)\
**Post date:** [August 22, 2024, 12:38pm UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/3 "2024-08-22T12:38:05Z")

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iPad Pro 5th gen - iOS 17.6.1

File cannot be exported as there is no save option, see screen shot. Save as shapr file results in this window with no save or ok button

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/8/7/87038cadc9af2d6c6b24dff66fccac377e201322.jpeg)

Also once I get the file, how do I share it with the team without posting it here for the world to access? Is there an email address to send it too?

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**Author:** ![ZsofiGy](https://avatars.discourse-cdn.com/v4/letter/z/90ced4/32.png) [@ZsofiGy](https://discourse.shapr3d.com/u/ZsofiGy)\
**Post date:** [August 22, 2024, 12:55pm UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/4 "2024-08-22T12:55:53Z")

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Hi, can you please click on “Move” and try saving like so?

You’ll be able to upload files smaller than 50MB with the support ticket. Larger files can be shared in the ticket via Google Drive or WeTransfer as shown [here](https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request/#share-cloud-files).

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**Author:** ![giaggi92](https://avatars.discourse-cdn.com/v4/letter/g/ba8739/32.png) [@giaggi92](https://discourse.shapr3d.com/u/giaggi92)\
**Post date:** [August 22, 2024, 7:29pm UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/5 "2024-08-22T19:29:12Z")

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I am having the same issue! I can’t access my project anymore!

- Mac OS 14.6.1 (23G93) (but also on iPad)
- Sharp3d Version 5.692.0 (7363)

I really need to access my file and everytime I click on it the app crashes.

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**Author:** ![Malicious](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Malicious](https://discourse.shapr3d.com/u/Malicious)\
**Post date:** [August 22, 2024, 10:23pm UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/6 "2024-08-22T22:23:23Z")

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Clicking move closes the window.

Also you have not answered where I share the link to the file that isn’t here? You only tells me how to make a link using a web storage service. That I already know, I would like to know where to put the link that isn’t on here for everyone to see.

You mention ticket, where am I raising a ticket?

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**Author:** ![Libaoyi1522555](https://avatars.discourse-cdn.com/v4/letter/l/9e8a1a/32.png) [@Libaoyi1522555](https://discourse.shapr3d.com/u/Libaoyi1522555)\
**Post date:** [August 23, 2024, 3:58am UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/7 "2024-08-23T03:58:57Z")

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同样的问题，打开就崩溃了

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**Author:** ![JST](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@JST](https://discourse.shapr3d.com/u/JST)\
**Post date:** [August 23, 2024, 5:10am UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/8 "2024-08-23T05:10:56Z")

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It was described a few posts above, there is link:

> [@ZsofiGy](#):
>
> Please share is the following information with us in a [support ticket](https://support.shapr3d.com/hc/en-us/requests/new):

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**Author:** ![Malicious](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Malicious](https://discourse.shapr3d.com/u/Malicious)\
**Post date:** [August 23, 2024, 8:30am UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/9 "2024-08-23T08:30:25Z")

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Sorry I didn’t click on every word in their reply. Found now.

Still can’t export/save a file I can’t open as there is no save option, so still stuck.

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**Author:** ![ZsofiGy](https://avatars.discourse-cdn.com/v4/letter/z/90ced4/32.png) [@ZsofiGy](https://discourse.shapr3d.com/u/ZsofiGy)\
**Post date:** [August 23, 2024, 9:11am UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/10 "2024-08-23T09:11:39Z")

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Hi, can you please open the support ticket with the information you have available, and we’ll assist you from there. Thank you!

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**Author:** ![Libaoyi1522555](https://avatars.discourse-cdn.com/v4/letter/l/9e8a1a/32.png) [@Libaoyi1522555](https://discourse.shapr3d.com/u/Libaoyi1522555)\
**Post date:** [September 10, 2024, 2:02pm UTC](https://discourse.shapr3d.com/t/program-crashing-constantly-as-the-file-is-opening/33391/11 "2024-09-10T14:02:04Z")

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请问什么时候修复这个问题