# Project stuck on loading screen?

**URL:** <https://discourse.shapr3d.com/t/project-stuck-on-loading-screen/5509>\
**Category:** Modeling Questions\
**Created:** [August 31, 2019, 3:44am UTC](https://discourse.shapr3d.com/t/project-stuck-on-loading-screen/5509 "2019-08-31T03:44:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Jtolda](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@Jtolda](https://discourse.shapr3d.com/u/Jtolda)\
**Post date:** [August 31, 2019, 3:44am UTC](https://discourse.shapr3d.com/t/project-stuck-on-loading-screen/5509/1 "2019-08-31T03:44:15Z")

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I was working on a project and now, whenever I try to open it (already tried resetting iPad and the app. I am up-to-date on software) I get the following frozen loading screen.

how do I recover my project?

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/e/e8c745a3be1e1eb292f76fb75e2a5b82dd5aa6b7.jpeg)

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**Author:** ![Gelphyn](https://avatars.discourse-cdn.com/v4/letter/g/db5fbb/32.png) [@Gelphyn](https://discourse.shapr3d.com/u/Gelphyn)\
**Post date:** [August 31, 2019, 8:46am UTC](https://discourse.shapr3d.com/t/project-stuck-on-loading-screen/5509/2 "2019-08-31T08:46:36Z")

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@Jtolda Hi welcome to the Forum.

As part of ‘_ **already tried resetting iPad and the app** _’ have you **Powered the iPad Off and then, after a pause, Started it again**?

Have you attempted to run S3D without loading the project that is causing problems?

Your input may assist if the S3D Team need to chime in on this subject.

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**Author:** ![Jtolda](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@Jtolda](https://discourse.shapr3d.com/u/Jtolda)\
**Post date:** [August 31, 2019, 2:55pm UTC](https://discourse.shapr3d.com/t/project-stuck-on-loading-screen/5509/3 "2019-08-31T14:55:19Z")

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@Gelphyn. Hi!

Yes, I tried to power off my IPad. No luck.

The other projects work just fine!

This is the biggest project…and also the one I was most recently working on.  
Thanks for the reply!

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 31, 2019, 3:14pm UTC](https://discourse.shapr3d.com/t/project-stuck-on-loading-screen/5509/4 "2019-08-31T15:14:34Z")

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Hi,

How long did you leave it to load? If it won’t load after a few minutes, can you please contact [support@shapr3d.com](mailto:support@shapr3d.com)?

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**Author:** ![Gelphyn](https://avatars.discourse-cdn.com/v4/letter/g/db5fbb/32.png) [@Gelphyn](https://discourse.shapr3d.com/u/Gelphyn)\
**Post date:** [August 31, 2019, 3:55pm UTC](https://discourse.shapr3d.com/t/project-stuck-on-loading-screen/5509/5 "2019-08-31T15:55:54Z")

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If you are running a late style iPad Pro you should be able to handle .shapr3D Files with a couple of thousand Sketches [i.e., meaning number of Lines, curved or otherwise, in the whole Design]. See:

[Faster way to copy things](https://discourse.shapr3d.com/t/faster-way-to-copy-things/5381)

Older style iPads capable of running S3D will not be able to match this performance.

What size, in MB, is the problem Design?  
If you can recollect, did this File take a long time to Save?  
If it did this may be the answer.  
Be aware that if you consider sending the File, to get help, you may have to use an On-Line Service.

Designs that you can access can be reviewed for the Number of Sketches via:

Goto ![Untitled%204](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/c/c6485c70e65ebda4a7eba85d273c0f7bca96ae12.png) Items \> Top left Corner \> **All Items** - **Bodies** - **Sketches** - **Planes and Axes** - **Images** choose **Sketches** \> Add up the Number of Sketches

It is possible that your project can be recovered using a current model iPad Pro.  
The file could be split into parts so that eventually with the appropriate kit it could be reassembled ‘good as new’.

There are a few ways too accomplish this unless it has sensitive content that needs to be kept private:  
S3D Team can review problem files, but IIRC, files submitted are those with problems other than being too large for the iPad in use. Problem Designs can be sent to:

[Support@shapr3d.com](mailto:Support@shapr3d.com)

However it would be polite to ask first, it is a presently busy time for them getting ready for the iPadOS release.

Alternatively you can PM me attaching the file, or placing it on DropBox or similar and send only the Link? First and foremost please consider preservation of your privacy.

Lastly if it is considered Public Knowledge you could post it in a response to this Thread.

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**Author:** ![Gelphyn](https://avatars.discourse-cdn.com/v4/letter/g/db5fbb/32.png) [@Gelphyn](https://discourse.shapr3d.com/u/Gelphyn)\
**Post date:** [August 31, 2019, 4:33pm UTC](https://discourse.shapr3d.com/t/project-stuck-on-loading-screen/5509/6 "2019-08-31T16:33:23Z")

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@Jtolda Comms cross over.  
No need to ask, you have the offer you may need 🕶