# Project won't load
**URL:** https://discourse.shapr3d.com/t/project-wont-load/33667
**Category:** Modeling Questions
**Created:** [September 9, 2024, 12:28pm UTC](https://discourse.shapr3d.com/t/project-wont-load/33667 "2024-09-09T12:28:52Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@white](https://discourse.shapr3d.com/u/white)
#### Post date: [September 9, 2024, 12:28pm UTC](https://discourse.shapr3d.com/t/project-wont-load/33667/1 "2024-09-09T12:28:52Z")
I was working on a MacBook Pro M2 chip. But all of a sudden the program stopped and when I restarted my computer, my project won’t open and only shows up as an upload error. I tried to open my work in a (AI learning computer) window environment with very high hardware performance due to the large file size. But it only says it’s downloading and it doesn’t load at all. It can’t even be exported. I have a meeting in 12 hours right now. Please help.
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### Author:  [@Rita](https://discourse.shapr3d.com/u/Rita)
#### Post date: [September 9, 2024, 12:38pm UTC](https://discourse.shapr3d.com/t/project-wont-load/33667/2 "2024-09-09T12:38:42Z")
Hello, please share the following information with us in a [support ticket](https://support.shapr3d.com/hc/en-us/requests/new):
- The version of Shapr3D you are using
- The Shapr3D design with which you’re experiencing the issue: [Instantly export to .shapr format](https://support.shapr3d.com/hc/en-us/articles/12826120862620-5-560-Instantly-export-to-shapr-format)
Please note that you can share large files with our Support team as shown here:
[Share large cloud files with our support team](https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request/#share-cloud-files)
We’ll take a look as soon as possible!