# Project wont open - needed asap

**URL:** <https://discourse.shapr3d.com/t/project-wont-open-needed-asap/19036>\
**Category:** Modeling Questions\
**Created:** [April 27, 2022, 5:22pm UTC](https://discourse.shapr3d.com/t/project-wont-open-needed-asap/19036 "2022-04-27T17:22:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Matt1991](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@Matt1991](https://discourse.shapr3d.com/u/Matt1991)\
**Post date:** [April 27, 2022, 5:22pm UTC](https://discourse.shapr3d.com/t/project-wont-open-needed-asap/19036/1 "2022-04-27T17:22:19Z")

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Hi guys,

My project wont open, im in the middle of manufacturing it and could do with a little help 😃  
It keeps crashing whenever tried to open.

Thanks

Matt

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [April 27, 2022, 5:25pm UTC](https://discourse.shapr3d.com/t/project-wont-open-needed-asap/19036/2 "2022-04-27T17:25:17Z")

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Hi Matt,  
Please open a ticket on our [support channels](https://support.shapr3d.com/hc/en-us/requests/new), we are happy to help!

There can be several reasons for the crash, don’t forget to let us know the version of Shapr3D and the detailed device specs you are using! Thanks

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**Author:** ![Matt1991](https://avatars.discourse-cdn.com/v4/letter/m/a698b9/32.png) [@Matt1991](https://discourse.shapr3d.com/u/Matt1991)\
**Post date:** [April 27, 2022, 5:49pm UTC](https://discourse.shapr3d.com/t/project-wont-open-needed-asap/19036/3 "2022-04-27T17:49:43Z")

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Hey there.

All done 😃 how long does it take for somebody to get back to me?

I have a pile of timber outside i need to cut down to length to bring inside the workshop and i haven’t printed any drawings off yet haha!

So kind of stuck

Thank you

Matt