# Public shared links broken

**URL:** <https://discourse.shapr3d.com/t/public-shared-links-broken/40138>\
**Category:** Modeling Questions\
**Created:** [January 12, 2026, 7:18am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138 "2026-01-12T07:18:32Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![C.Gerrits](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@C.Gerrits](https://discourse.shapr3d.com/u/C.Gerrits)\
**Post date:** [January 12, 2026, 7:18am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138/1 "2026-01-12T07:18:32Z")

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When exporting a file through the “version“ option to send out customers a link to the 3D file so they can look at our design in AR, every link sent after the 1st of january 2026 seems broken.

- 16-12-2025: [Shapr3D - Published Version](https://app.shapr3d.com/v/RHtIOfjxOpyjEw-KJIPY5)
- 8-1-2026: [https://app.shapr3d.com/v/9-d6lXYxb3F63zJbsW7Ar](https://app.shapr3d.com/v/9-d6lXYxb3F63zJbsW7Ar)

What I’ve noticed is that the 2025 links add a /p/\*\*\*\*\*/ section to the link when inserted in the brower’s address bar.

Is this a known issue or something we just ran into?

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**Author:** ![Xdrakosha](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xdrakosha/32/24881_2.png) [@Xdrakosha](https://discourse.shapr3d.com/u/Xdrakosha)\
**Post date:** [January 12, 2026, 7:53am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138/2 "2026-01-12T07:53:27Z")

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I just checked mine and didn’t find any issues.

Here’s an example: [Shapr3D - Published Version](https://app.shapr3d.com/p/a57a5390-78c5-42da-b99b-55d0fff3828b/v/cxd_9dfDRkYnM7It_5fbP)

I think it would be better to submit a support request.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [January 12, 2026, 7:56am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138/3 "2026-01-12T07:56:21Z")

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One is a shared project, the other is a design review link. Design review links can be created from the export menu.

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<div class="post-metadata">

**Author:** ![C.Gerrits](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@C.Gerrits](https://discourse.shapr3d.com/u/C.Gerrits)\
**Post date:** [January 12, 2026, 8:03am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138/4 "2026-01-12T08:03:49Z")

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Did you create this file new? Somehow it just won’t work haha, did submit a support request, thanks for the reply though!

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**Author:** ![C.Gerrits](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@C.Gerrits](https://discourse.shapr3d.com/u/C.Gerrits)\
**Post date:** [January 12, 2026, 8:06am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138/5 "2026-01-12T08:06:35Z")

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Right, the shared project link does seem to work (though it doesn’t have a preview image) and every review link leads to a “Model not found“ error. I have submitted a support ticket since making this post, hoping we can resolve this quickly

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<div class="post-metadata">

**Author:** ![Xdrakosha](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/xdrakosha/32/24881_2.png) [@Xdrakosha](https://discourse.shapr3d.com/u/Xdrakosha)\
**Post date:** [January 12, 2026, 8:23am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138/6 "2026-01-12T08:23:26Z")

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> [@C.Gerrits](#):
>
> Did you create this file new?

Yes, project created in 2026, review link created a couple of minutes ago.

> [@C.Gerrits](#):
>
> Somehow it just won’t work haha

Mine is working. Seems it’s some kind of local problem, support should help…

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<div class="post-metadata">

**Author:** ![C.Gerrits](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@C.Gerrits](https://discourse.shapr3d.com/u/C.Gerrits)\
**Post date:** [January 12, 2026, 9:31am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138/7 "2026-01-12T09:31:14Z")

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Found the issue, due to windows 10 pushing windows 11 updates, we had disabled automatic system updates, which in turn also disables the windows STORE updates for all APPS, so I was running on an outdated version of the app.

So I updated the app and re-published all models that had issues and everything’s fixed again

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**Author:** ![Tibi\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tibi_shapr3d/32/597_2.png) [@Tibi\_Shapr3D](https://discourse.shapr3d.com/u/Tibi_Shapr3D)\
**Post date:** [January 12, 2026, 9:44am UTC](https://discourse.shapr3d.com/t/public-shared-links-broken/40138/8 "2026-01-12T09:44:34Z")

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Hey @C.Gerrits , we looked into this and discovered a bug in the flow, that we already fixed. Could you please check again? It should be working now.