# Refund tickets

**URL:** <https://discourse.shapr3d.com/t/refund-tickets/35649>\
**Category:** Modeling Questions\
**Created:** [December 19, 2024, 12:10am UTC](https://discourse.shapr3d.com/t/refund-tickets/35649 "2024-12-19T00:10:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Huzaifa\_M](https://avatars.discourse-cdn.com/v4/letter/h/3d9bf3/32.png) [@Huzaifa\_M](https://discourse.shapr3d.com/u/Huzaifa_M)\
**Post date:** [December 19, 2024, 12:10am UTC](https://discourse.shapr3d.com/t/refund-tickets/35649/1 "2024-12-19T00:10:27Z")

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Hi, I was wondering how long the refund tickets take to get a response from and if they count for the 14 day refund period. I sent a couple the past 2 days with no response.  
I was automatically subscribed to 1 year long plan for Shapr3d Pro. I already canceled my subscription. So I was just wondering what exactly happens during the refund process.  
Also it subscribed using the website.

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [December 19, 2024, 2:54pm UTC](https://discourse.shapr3d.com/t/refund-tickets/35649/3 "2024-12-19T14:54:58Z")

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Hi, We saw your tickets on the support portal.

Our business hours are Mondays-Fridays, 8:00 AM - 4:30 PM, Central European Time. We will process refunds during business hours.

Your refund has already been processed.