# Repetetion of get started screen

**URL:** <https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472>\
**Category:** Modeling Questions\
**Created:** [October 18, 2023, 4:28pm UTC](https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472 "2023-10-18T16:28:43Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![erhan](https://avatars.discourse-cdn.com/v4/letter/e/e9bcb4/32.png) [@erhan](https://discourse.shapr3d.com/u/erhan)\
**Post date:** [October 18, 2023, 4:28pm UTC](https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472/1 "2023-10-18T16:28:43Z")

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when i try to export my project program jumps to get started screen. also i can not sync to cloud.

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**Author:** ![Jasonworksalot](https://avatars.discourse-cdn.com/v4/letter/j/91b2a8/32.png) [@Jasonworksalot](https://discourse.shapr3d.com/u/Jasonworksalot)\
**Post date:** [October 18, 2023, 5:09pm UTC](https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472/2 "2023-10-18T17:09:42Z")

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Having same issue. Have been having it for a while where if I do anything outside of the window (IE use the calculator app on desktop) as soon as I click back into shaper it forces me back to Home Screen. Today is the first time it’s been doing it to me while I try to export and because it crashes so quickly it won’t export. This is infuriating.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 18, 2023, 5:12pm UTC](https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472/3 "2023-10-18T17:12:54Z")

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Hi, sorry for the inconvenience. Is this happening on Windows or macOS?

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**Author:** ![Jasonworksalot](https://avatars.discourse-cdn.com/v4/letter/j/91b2a8/32.png) [@Jasonworksalot](https://discourse.shapr3d.com/u/Jasonworksalot)\
**Post date:** [October 18, 2023, 6:44pm UTC](https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472/4 "2023-10-18T18:44:44Z")

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windows 10 pro for me

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 18, 2023, 8:09pm UTC](https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472/5 "2023-10-18T20:09:03Z")

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Got it. Can you please try logging out and then logging in to the app?

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**Author:** ![Jasonworksalot](https://avatars.discourse-cdn.com/v4/letter/j/91b2a8/32.png) [@Jasonworksalot](https://discourse.shapr3d.com/u/Jasonworksalot)\
**Post date:** [October 18, 2023, 9:46pm UTC](https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472/6 "2023-10-18T21:46:53Z")

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that fixed it forcing me back to the home screen every time I click out of the window! however it still says sync is offline

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 23, 2023, 3:02pm UTC](https://discourse.shapr3d.com/t/repetetion-of-get-started-screen/28472/7 "2023-10-23T15:02:59Z")

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Hey @Jasonworksalot,  
If the issue still persists, can you please open a support ticket by visiting the link below?

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)