# Request a refund

**URL:** https://discourse.shapr3d.com/t/request-a-refund/41149
**Category:** Technical issues and bugs
**Created:** [July 1, 2026, 12:33pm UTC](https://discourse.shapr3d.com/t/request-a-refund/41149 "2026-07-01T12:33:52Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![whviyc](https://avatars.discourse-cdn.com/v4/letter/w/b5a626/32.png) [@whviyc](https://discourse.shapr3d.com/u/whviyc)
#### Post date: [July 1, 2026, 12:33pm UTC](https://discourse.shapr3d.com/t/request-a-refund/41149/1 "2026-07-01T12:33:53Z")

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Hello Shape Team  
At 8:30 am in GMT+8, I was trying to use the official website for a 14 day free trial period to practice using the Shapr3d software. However, due to my mistake, I chose to subscribe, which cost me 188 RMB. Now I would like to request a refund service. I have already provided two refund requests, please process them if you see it.

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### Author: ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)
#### Post date: [July 2, 2026, 7:08am UTC](https://discourse.shapr3d.com/t/request-a-refund/41149/2 "2026-07-02T07:08:08Z")

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