# "Rotate Around Axis" freezes Shapr3D but only on PC

**URL:** <https://discourse.shapr3d.com/t/rotate-around-axis-freezes-shapr3d-but-only-on-pc/24996>\
**Category:** Modeling Questions\
**Created:** [March 27, 2023, 4:52am UTC](https://discourse.shapr3d.com/t/rotate-around-axis-freezes-shapr3d-but-only-on-pc/24996 "2023-03-27T04:52:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![taumoeba](https://avatars.discourse-cdn.com/v4/letter/t/9d8465/32.png) [@taumoeba](https://discourse.shapr3d.com/u/taumoeba)\
**Post date:** [March 27, 2023, 4:52am UTC](https://discourse.shapr3d.com/t/rotate-around-axis-freezes-shapr3d-but-only-on-pc/24996/1 "2023-03-27T04:52:23Z")

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I’ve been using Shapr3D mostly on iPad and occasionally on PC. I’ve never had any problems with the “Rotate Around Axis” tool on iPad, but whenever I use it on PC the entire program freezes for anywhere from a few seconds to about a minute after I do the rotation and click “Done” (“Cancel” does not appear to have any problems). My PC has a Core i9 and a 3060, the design is not terribly complicated, and like I said it works fine on iPad, so I don’t think a lack of processing power is causing the issue.

Any help is appreciated.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [March 27, 2023, 6:18am UTC](https://discourse.shapr3d.com/t/rotate-around-axis-freezes-shapr3d-but-only-on-pc/24996/2 "2023-03-27T06:18:08Z")

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Hey @taumoeba,  
Can you please upload a screen recording of the event and tell us the version number of Shapr3D you are using? If you don’t wish to share it publicly, please open a support ticket using the link below.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

Thanks,

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**Author:** ![taumoeba](https://avatars.discourse-cdn.com/v4/letter/t/9d8465/32.png) [@taumoeba](https://discourse.shapr3d.com/u/taumoeba)\
**Post date:** [March 27, 2023, 6:36am UTC](https://discourse.shapr3d.com/t/rotate-around-axis-freezes-shapr3d-but-only-on-pc/24996/3 "2023-03-27T06:36:53Z")

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Here is a screen recording: [Loom | Free Screen & Video Recording Software | Loom](https://www.loom.com/share/ab9642ddef3146a288f6193cf53a78d3)

You can see me rotate the object and then all buttons become unresponsive. It resumed working after about 45 seconds.

I’m on version 5.331.4919.0

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [March 27, 2023, 6:39am UTC](https://discourse.shapr3d.com/t/rotate-around-axis-freezes-shapr3d-but-only-on-pc/24996/4 "2023-03-27T06:39:19Z")

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Got it, thanks for the video. Please open a support ticket from the link in my previous post and send us the Shapr3D design, it would help a lot in checking what could be the reason.