# Save to files problem

**URL:** <https://discourse.shapr3d.com/t/save-to-files-problem/24412>\
**Category:** Modeling Questions\
**Created:** [February 27, 2023, 2:35pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412 "2023-02-27T14:35:25Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![G.design](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/g.design/32/12464_2.png) [@G.design](https://discourse.shapr3d.com/u/G.design)\
**Post date:** [February 27, 2023, 2:35pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/1 "2023-02-27T14:35:25Z")

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After the last update, when I try to export to Files I am getting a white screen.

 ![IMG_1299](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/6/f/6f0cb1b9abf3d2234070dee7d4d4383fd844e0cc.png)

After restarting the iPad - same thing.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [February 27, 2023, 2:37pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/2 "2023-02-27T14:37:26Z")

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Hi,

Which device and OS version are you using?

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<div class="post-metadata">

**Author:** ![G.design](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/g.design/32/12464_2.png) [@G.design](https://discourse.shapr3d.com/u/G.design)\
**Post date:** [February 27, 2023, 3:05pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/3 "2023-02-27T15:05:42Z")

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iPad Pro 11”, iOS 14

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [February 27, 2023, 4:48pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/4 "2023-02-27T16:48:37Z")

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Thanks, we will investigate.

In the meantime, I would suggest to update the OS to a newer one, as we will drop support for iPadOS 14 in the coming months, and it might solve the problem.

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<div class="post-metadata">

**Author:** ![G.design](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/g.design/32/12464_2.png) [@G.design](https://discourse.shapr3d.com/u/G.design)\
**Post date:** [February 27, 2023, 8:07pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/5 "2023-02-27T20:07:11Z")

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Opps… Sorry!  
I’m on iOS 16.4  
😊

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [February 27, 2023, 8:47pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/6 "2023-02-27T20:47:46Z")

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That also might be an issue. 😃

We don’t support Beta OS versions.

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [March 1, 2023, 11:39am UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/7 "2023-03-01T11:39:10Z")

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I wasn’t able to reproduce the issue on the latest beta (16.4 beta 2), could you try if it still persists?

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<div class="post-metadata">

**Author:** ![G.design](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/g.design/32/12464_2.png) [@G.design](https://discourse.shapr3d.com/u/G.design)\
**Post date:** [March 1, 2023, 1:10pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/8 "2023-03-01T13:10:31Z")

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Hi László,  
I don’t think the problem is in the Shapr3D app. IMO it’s the Files app problem.  
Thanks for your time and sorry to bother you!

![E33170A5AB3F49A8A971379331171DB1.png](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/c/1/c1f50156eff5135029da4f7b8eeed712113f70bb.png)

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [March 1, 2023, 1:50pm UTC](https://discourse.shapr3d.com/t/save-to-files-problem/24412/9 "2023-03-01T13:50:00Z")

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No worries, hopefully it will get fixed in the release version.