# Screen stays completely black

**URL:** <https://discourse.shapr3d.com/t/screen-stays-completely-black/37842>\
**Category:** Modeling Questions\
**Created:** [May 7, 2025, 4:35pm UTC](https://discourse.shapr3d.com/t/screen-stays-completely-black/37842 "2025-05-07T16:35:51Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![MiniATom](https://avatars.discourse-cdn.com/v4/letter/m/7ba0ec/32.png) [@MiniATom](https://discourse.shapr3d.com/u/MiniATom)\
**Post date:** [May 7, 2025, 4:35pm UTC](https://discourse.shapr3d.com/t/screen-stays-completely-black/37842/1 "2025-05-07T16:35:51Z")

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Hi everyone, I’m new to this software. I just installed Shapr3D, but when I try to start it, I only see the tutorial video and the rest of the screen stays completely black. Nothing else shows up. Can someone please help me figure out what’s going wrong?

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/7/5/7509fd2ce187ee1dab734c2d37615e5e6ad40591.jpeg)