# Shapr update slow and broken files

**URL:** https://discourse.shapr3d.com/t/shapr-update-slow-and-broken-files/33202
**Category:** Modeling Questions
**Created:** [August 8, 2024, 10:22am UTC](https://discourse.shapr3d.com/t/shapr-update-slow-and-broken-files/33202 "2024-08-08T10:22:47Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Shaun](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/shaun/32/18786_2.png) [@Shaun](https://discourse.shapr3d.com/u/Shaun)
#### Post date: [August 8, 2024, 10:22am UTC](https://discourse.shapr3d.com/t/shapr-update-slow-and-broken-files/33202/1 "2024-08-08T10:22:47Z")

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Not sure what the recent update was but holy shit has it ruined my day. I’ve been fighting a file that slowed down a ridiculous amount all day and now it’s broken so I can’t open it.

I’ve sent the file into support but does anyone know any workarounds to getting back on track?

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### Author: ![Shaun](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/shaun/32/18786_2.png) [@Shaun](https://discourse.shapr3d.com/u/Shaun)
#### Post date: [August 8, 2024, 10:23am UTC](https://discourse.shapr3d.com/t/shapr-update-slow-and-broken-files/33202/2 "2024-08-08T10:23:29Z")

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To add to this, can’t even upload the file to Shapr.

 ![Screenshot 2024-08-08 171843](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/6/d/6db971c90750388402f5faf4142b20fa2a8f97f3.png)

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### Author: ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)
#### Post date: [August 8, 2024, 10:44am UTC](https://discourse.shapr3d.com/t/shapr-update-slow-and-broken-files/33202/3 "2024-08-08T10:44:32Z")

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Hey, @Shaun , the support portal has a size limit, and your attachment must have exceeded that.

Can you please try an alternative way?

[Share large cloud files with our support team](https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request/#share-cloud-files)

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### Author: ![Shaun](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/shaun/32/18786_2.png) [@Shaun](https://discourse.shapr3d.com/u/Shaun)
#### Post date: [August 8, 2024, 10:50am UTC](https://discourse.shapr3d.com/t/shapr-update-slow-and-broken-files/33202/4 "2024-08-08T10:50:35Z")

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Thanks, I’ve shared a G Drive link on the Request.

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### Author: ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)
#### Post date: [August 8, 2024, 10:58am UTC](https://discourse.shapr3d.com/t/shapr-update-slow-and-broken-files/33202/5 "2024-08-08T10:58:00Z")

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Thank you! I just replied to your ticket, we are checking your case.