# Shapr3D Crashed

**URL:** <https://discourse.shapr3d.com/t/shapr3d-crashed/33685>\
**Category:** Modeling Questions\
**Created:** [September 10, 2024, 12:40pm UTC](https://discourse.shapr3d.com/t/shapr3d-crashed/33685 "2024-09-10T12:40:04Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Tee](https://avatars.discourse-cdn.com/v4/letter/t/73ab20/32.png) [@Tee](https://discourse.shapr3d.com/u/Tee)\
**Post date:** [September 10, 2024, 12:40pm UTC](https://discourse.shapr3d.com/t/shapr3d-crashed/33685/1 "2024-09-10T12:40:04Z")

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The Shapr3D app crashed. When I restarted the app, I could no longer access my projects. When I click the Create New Project tab, it prompts me to subscribe to create unlimited projects. My subscription is current and doesn’t expire until February 2025.

 ![1A24EC93-FBA0-4238-8B9F-B9AC616FD958](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/b/1bf4e016f1aaa854a32cae7322aa9cbecc673d4c.jpeg)  
 ![6715CE4D-966B-4523-9A70-B5AA5F96CA6B](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/1/8/18ca180365831e729509d93892574fb6163a0fcf.jpeg)

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)