# Shapr3d crashes after trying to export geometry

**URL:** <https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590>\
**Category:** Modeling Questions\
**Created:** [May 2, 2021, 9:04am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590 "2021-05-02T09:04:12Z")\
**Posts on this page:** 16\
**Page:** 1

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**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 9:04am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/1 "2021-05-02T09:04:12Z")

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Hello everyone, I am actually working on a machine with around 1050 elements. So far so good, but I dont know why bu the app keeps closing after ttrying to export the file. Coud anyone give a help:?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 2, 2021, 9:32am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/2 "2021-05-02T09:32:04Z")

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To which format are you trying to export? iPad or mac?

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**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 9:48am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/3 "2021-05-02T09:48:34Z")

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Hey, thanks for the fast reply.  
I made my model at my iPad and currently trying to export it as step/stp. It starts to load the file but it wont finish the loading and the app crashes. The file is about 200mb. I tried once to import a file with the same size and the app didn’t work.

If you could help me I would love it, I need to make the simulations on the model asap

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**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 9:50am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/4 "2021-05-02T09:50:10Z")

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I also tried to change the advanced options to see if anything changes my the app keeps closing. (btw the file has about 1050 elements)

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 2, 2021, 9:56am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/5 "2021-05-02T09:56:54Z")

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Can you try to export it with the mac app? Or can you by any chance export to x\_t instead of step?

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**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 9:58am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/6 "2021-05-02T09:58:03Z")

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Yes indeed I could extract the x\_t and shapr format, but my software just open the step ☹

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [May 2, 2021, 9:59am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/7 "2021-05-02T09:59:17Z")

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Hi!

Which app version are you using? We had a bug related to step/iges export, but it was fixed in 4.1.4.

Also, what is the device model you are using?

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**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 10:00am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/8 "2021-05-02T10:00:47Z")

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Currently 4.1.4 (116) #8690a826. Using at an iPad 7

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [May 2, 2021, 10:03am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/9 "2021-05-02T10:03:40Z")

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It’s likely that the device runs out of memory during the export(as it only has 3 gigs, thats probably also why the import fails too), but if you contact and send the x\_t file to [support@shapr3d.com](mailto:support@shapr3d.com) the guys will probably be able to help and send you the step version.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 2, 2021, 10:05am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/10 "2021-05-02T10:05:14Z")

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Also, if you can try it with the mac app, macs have more memory, so that can help too.

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**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 10:07am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/11 "2021-05-02T10:07:24Z")

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Unfortunately I don’t have acces to a mac, but I’ll be sending an email right away to the support so they can help me getting my file

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<div class="post-metadata">

**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 10:11am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/12 "2021-05-02T10:11:52Z")

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The support said they could only help me on monday ☹ Could you help me to change my file to step?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 2, 2021, 10:14am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/13 "2021-05-02T10:14:56Z")

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Sure. Can you send me your file to [istvan@shapr3d.com](mailto:istvan@shapr3d.com) and I will take a look in a few hours.

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<div class="post-metadata">

**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 10:43am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/14 "2021-05-02T10:43:28Z")

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> [@Istvan](#):
>
> [istvan@shapr3d.com](mailto:istvan@shapr3d.com)

Heyyy sure I will, just a moment

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<div class="post-metadata">

**Author:** ![renanalmeids](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@renanalmeids](https://discourse.shapr3d.com/u/renanalmeids)\
**Post date:** [May 2, 2021, 11:22am UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/15 "2021-05-02T11:22:33Z")

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Hey I just sent you the file

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 2, 2021, 12:32pm UTC](https://discourse.shapr3d.com/t/shapr3d-crashes-after-trying-to-export-geometry/12590/16 "2021-05-02T12:32:54Z")

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I am sending back to you the exported .step file right now. The issue was indeed the memory use. It took 3GB of memory to export it, unfortunately most iPads have less than 4GB total. In such cases it makes sense to try to export on a mac (or Windows) machine.