# Shapr3D for Windows not opening
**URL:** https://discourse.shapr3d.com/t/shapr3d-for-windows-not-opening/19526
**Category:** Modeling Questions
**Created:** [May 25, 2022, 3:45pm UTC](https://discourse.shapr3d.com/t/shapr3d-for-windows-not-opening/19526 "2022-05-25T15:45:00Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@danno11](https://discourse.shapr3d.com/u/danno11)
#### Post date: [May 25, 2022, 3:45pm UTC](https://discourse.shapr3d.com/t/shapr3d-for-windows-not-opening/19526/1 "2022-05-25T15:45:00Z")
Shapr3D for windows will not open it worked just fine yesterday has there been some changes or updates to it because when i activate it and it does the checking for updates in the Microsoft app store it keeps giving a error, Cannot open App package, Reason failed due to unknown reason
Thank you
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### Author:  [@KPeter](https://discourse.shapr3d.com/u/KPeter)
#### Post date: [May 26, 2022, 7:53am UTC](https://discourse.shapr3d.com/t/shapr3d-for-windows-not-opening/19526/2 "2022-05-26T07:53:42Z")
Hi @danno11,
Thank you for opening a support ticket also, I just answered it. In these cases the detailed hardware and software specs of the machine you are using and the version number of Shapr3D are necessary. If you do not wish to share them publicly, please feel free to answer the ticket.
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### Author:  [@BalcarrasSch](https://discourse.shapr3d.com/u/BalcarrasSch)
#### Post date: [November 23, 2023, 12:11pm UTC](https://discourse.shapr3d.com/t/shapr3d-for-windows-not-opening/19526/3 "2023-11-23T12:11:58Z")
Hi,
We are starting to get the same issue at our school.
Can you confirm the best way to provide you with the detailed hardware and software specs?
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### Author:  [@KPeter](https://discourse.shapr3d.com/u/KPeter)
#### Post date: [November 23, 2023, 12:13pm UTC](https://discourse.shapr3d.com/t/shapr3d-for-windows-not-opening/19526/4 "2023-11-23T12:13:08Z")
Sure, please see this article for the specs and contact us on our [support form](https://support.shapr3d.com/hc/en-us/requests/new):
> **[Find hardware and software specifications](https://support.shapr3d.com/hc/en-us/articles/11016409716892-Find-hardware-and-software-specifications#tab-win)**
>
> Knowing the hardware and software specifications of your device is important when you’re experiencing any technical issues and need help from our support team. Follow this guide to learn how to fin...