# Shapr3D instantly crashing

**URL:** <https://discourse.shapr3d.com/t/shapr3d-instantly-crashing/19161>\
**Category:** Modeling Questions\
**Created:** [May 4, 2022, 5:42pm UTC](https://discourse.shapr3d.com/t/shapr3d-instantly-crashing/19161 "2022-05-04T17:42:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Pleibiger4](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@Pleibiger4](https://discourse.shapr3d.com/u/Pleibiger4)\
**Post date:** [May 4, 2022, 5:42pm UTC](https://discourse.shapr3d.com/t/shapr3d-instantly-crashing/19161/1 "2022-05-04T17:42:47Z")

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Need Help.

So I downloaded Shapr3D because I recently got a 3D-Printer and i was using Shapr3D on my Ipad before. After some research I found the Windows 10 Version, I downloaded it from the Microsoft Store, opened it and it boot up but then instantly chrashed so i downloded the Files from the offical page.  
Same problem here, opened and instanty chrashed.  
Does anyone have an idea?

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**Author:** ![aronb\_Shapr3D](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@aronb\_Shapr3D](https://discourse.shapr3d.com/u/aronb_Shapr3D)\
**Post date:** [May 5, 2022, 7:48am UTC](https://discourse.shapr3d.com/t/shapr3d-instantly-crashing/19161/2 "2022-05-05T07:48:54Z")

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Hey Pleibiger4! Could you tell us what Windows HW do you installed Shapr3D on?

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**Author:** ![Pleibiger4](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@Pleibiger4](https://discourse.shapr3d.com/u/Pleibiger4)\
**Post date:** [May 5, 2022, 2:01pm UTC](https://discourse.shapr3d.com/t/shapr3d-instantly-crashing/19161/3 "2022-05-05T14:01:36Z")

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> [@aronb\_Shapr3D](#):
>
> Windows HW

| OS Name | Microsoft Windows 10 Home |
| --- | --- |
| Version | 10.0.19044 Build 19044 |
| Other OS Description | Not Available |
| OS Manufacturer | Microsoft Corporation |
| System Name | DESKTOP-529J085 |
| System Manufacturer | Megaport |
| System Model | 209402 |
| System Type | x64-based PC |
| System SKU | 37-DE |
| Processor | AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s) |
| BIOS Version/Date | American Megatrends International, LLC. H.50, 13.05.2021 |
| SMBIOS Version | 2.8 |
| Embedded Controller Version | 255.255 |
| BIOS Mode | UEFI |
| BaseBoard Manufacturer | Micro-Star International Co., Ltd |
| BaseBoard Product | B450 TOMAHAWK MAX II (MS-7C02) |
| BaseBoard Version | 3.0 |
| Platform Role | Desktop |
| Secure Boot State | Off |
| PCR7 Configuration | Elevation Required to View |
| Windows Directory | C:\Windows |
| System Directory | C:\Windows\system32 |
| Boot Device | \Device\HarddiskVolume1 |
| Locale | Germany |
| Hardware Abstraction Layer | Version = 10.0.19041.1566 |
| Time Zone | W. Europe Daylight Time |
| Installed Physical Memory (RAM) | 16,0 GB |
| Total Physical Memory | 15,9 GB |
| Available Physical Memory | 10,5 GB |
| Total Virtual Memory | 24,9 GB |
| Available Virtual Memory | 16,2 GB |
| Page File Space | 9,00 GB |
| Page File | C:\pagefile.sys |
| Kernel DMA Protection | Off |
| Virtualization-based security | Not enabled |
| Device Encryption Support | Elevation Required to View |
| Hyper-V - VM Monitor Mode Extensions | Yes |
| Hyper-V - Second Level Address Translation Extensions | Yes |
| Hyper-V - Virtualization Enabled in Firmware | No |
| Hyper-V - Data Execution Protection | Yes |

I hope this can help 🙂

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**Author:** ![aronb\_Shapr3D](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@aronb\_Shapr3D](https://discourse.shapr3d.com/u/aronb_Shapr3D)\
**Post date:** [May 5, 2022, 5:09pm UTC](https://discourse.shapr3d.com/t/shapr3d-instantly-crashing/19161/4 "2022-05-05T17:09:13Z")

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Thanks for the detailed answer! 🙂 I think the GPU is not in the list, which I would be most interested in.

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**Author:** ![Pleibiger4](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@Pleibiger4](https://discourse.shapr3d.com/u/Pleibiger4)\
**Post date:** [May 5, 2022, 7:25pm UTC](https://discourse.shapr3d.com/t/shapr3d-instantly-crashing/19161/5 "2022-05-05T19:25:40Z")

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I have a Radeon RX 6600 Mech 2X 8G, 8192 MB GDDR6.

The Problem could be in my Bios Settings because I cant open other already installed Softwares too. They’re also instantly crashing ☹