# Shapr3D iOS app - IP whitelist

**URL:** <https://discourse.shapr3d.com/t/shapr3d-ios-app-ip-whitelist/9549>\
**Category:** Modeling Questions\
**Created:** [October 28, 2020, 3:43am UTC](https://discourse.shapr3d.com/t/shapr3d-ios-app-ip-whitelist/9549 "2020-10-28T03:43:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![towhid.jamal](https://avatars.discourse-cdn.com/v4/letter/t/df788c/32.png) [@towhid.jamal](https://discourse.shapr3d.com/u/towhid.jamal)\
**Post date:** [October 28, 2020, 3:43am UTC](https://discourse.shapr3d.com/t/shapr3d-ios-app-ip-whitelist/9549/1 "2020-10-28T03:43:10Z")

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Good morning,

My name is Towhid, IT Technician from Mandurah Catholic College.

We are currently experiencing issues with the Shapr3D iOS app. We believe the Shapr3D services are not going through our internet filtering system (CyberHound). I was hoping Shapr3D had a range of IPs or web services that require bypassing on our end. After monitoring the app web traffic, I currently have the services bypassed on the highest available policy (HTTPS Destination Bypass and Allow).

Please click on the below link to access the .pdf containing the services.

> **[OneDrive for Business](https://cewaedu-my.sharepoint.com/personal/towhid_jamal_cewa_edu_au/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Ftowhid%5Fjamal%5Fcewa%5Fedu%5Fau%2FDocuments%2F5%20ONGOING%2FShapr3D%2FShapr3D%20iOS%20services%2Epdf&parent=%2Fpersonal%2Ftowhid%5Fjamal%5Fcewa%5Fedu%5Fau%2FDocuments%2F5%20ONGOING%2FShapr3D&originalPath=aHR0cHM6Ly9jZXdhZWR1LW15LnNoYXJlcG9pbnQuY29tLzpiOi9nL3BlcnNvbmFsL3Rvd2hpZF9qYW1hbF9jZXdhX2VkdV9hdS9FVEFYTEYybzJRNUt1QkplczlnS1BUZ0I2Y3pOQnNKRmxnbnpaMThMYzU3eEVRP3J0aW1lPWwwSXBZUE42MkVn)**

Kind regards,  
Towhid

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 28, 2020, 7:47am UTC](https://discourse.shapr3d.com/t/shapr3d-ios-app-ip-whitelist/9549/2 "2020-10-28T07:47:41Z")

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Hello Towhid,

Thank you for contacting us. Can you please reach out to us at [support@shapr3d.com](mailto:support@shapr3d.com)? We are happy to help you with the required information.

Thanks,  
Peter

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**Author:** ![Oregonerd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/oregonerd/32/8012_2.png) [@Oregonerd](https://discourse.shapr3d.com/u/Oregonerd)\
**Post date:** [October 29, 2020, 3:51am UTC](https://discourse.shapr3d.com/t/shapr3d-ios-app-ip-whitelist/9549/3 "2020-10-29T03:51:37Z")

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Use a port monitor to see what resources it is using? That would be your best bet.

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**Author:** ![Oregonerd](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/oregonerd/32/8012_2.png) [@Oregonerd](https://discourse.shapr3d.com/u/Oregonerd)\
**Post date:** [October 29, 2020, 3:52am UTC](https://discourse.shapr3d.com/t/shapr3d-ios-app-ip-whitelist/9549/4 "2020-10-29T03:52:29Z")

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You might share that with all because he’s not the only Admin 😉