# Shapr3D often freezes or close

**URL:** <https://discourse.shapr3d.com/t/shapr3d-often-freezes-or-close/20698>\
**Category:** Modeling Questions\
**Created:** [August 2, 2022, 6:44am UTC](https://discourse.shapr3d.com/t/shapr3d-often-freezes-or-close/20698 "2022-08-02T06:44:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RabbitontheMoon](https://avatars.discourse-cdn.com/v4/letter/r/d78d45/32.png) [@RabbitontheMoon](https://discourse.shapr3d.com/u/RabbitontheMoon)\
**Post date:** [August 2, 2022, 6:44am UTC](https://discourse.shapr3d.com/t/shapr3d-often-freezes-or-close/20698/1 "2022-08-02T06:44:19Z")

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While using a drawing ,app often freeze or close suddenly, or if using virtual color feature,app always shutting down. my device is ipad pro ram16 gb rom 1 terabyte. I checked ram usage while using the app, space of the ram, there is still free 8 gb. Please comment on how to solve the problem.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 2, 2022, 10:58am UTC](https://discourse.shapr3d.com/t/shapr3d-often-freezes-or-close/20698/2 "2022-08-02T10:58:56Z")

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Hi, did you try to contact our [support team](https://support.shapr3d.com/hc/en-us/requests/new)?