# Shapr3D on my iMac crashes when open it

**URL:** <https://discourse.shapr3d.com/t/shapr3d-on-my-imac-crashes-when-open-it/39725>\
**Category:** Modeling Questions\
**Created:** [November 1, 2025, 9:49pm UTC](https://discourse.shapr3d.com/t/shapr3d-on-my-imac-crashes-when-open-it/39725 "2025-11-01T21:49:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![lucazambrelli](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/lucazambrelli/32/34330_2.png) [@lucazambrelli](https://discourse.shapr3d.com/u/lucazambrelli)\
**Post date:** [November 1, 2025, 9:49pm UTC](https://discourse.shapr3d.com/t/shapr3d-on-my-imac-crashes-when-open-it/39725/1 "2025-11-01T21:49:53Z")

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The program on my iMAC crashes when I open it.

See below the log:

* * *

## Translated Report (Full Report Below)

Process: Shapr3D [53544]  
Path: /Applications/Shapr3D.app/Contents/MacOS/Shapr3D  
Identifier: com.shapr3d.shapr  
Version: 5.980.0 (9712)  
Code Type: X86-64 (Native)  
Parent Process: launchd [1]  
User ID: 501

Date/Time: 2025-11-01 22:39:51.1420 +0100  
OS Version: macOS 13.7.6 (22H625)  
Report Version: 12  
Anonymous UUID: 5ABDD25D-0937-16DF-7D1D-86879A50D84A

Sleep/Wake UUID: CCF4D5B8-EAAA-409A-BE72-20F591D054FB

Time Awake Since Boot: 280000 seconds  
Time Since Wake: 1207 seconds

System Integrity Protection: enabled

Crashed Thread: 37 FEngine::loop

Exception Type: EXC\_CRASH (SIGABRT)  
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:  
abort() called

Model: iMac15,1, BootROM 478.0.0.0.0, 4 processors, Quad-Core Intel Core i5, 3,5 GHz, 24 GB, SMC 2.22f16  
Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2 GB  
Display: iMac, Retina 5K (5120 x 2880), Main, MirrorOff, Online  
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020  
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020  
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E433136465044  
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E433136465044  
AirPort: spairport\_wireless\_card\_type\_wifi (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1772.1)  
AirPort:  
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports  
Network Service: Wi-Fi, AirPort, en1  
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB  
Serial ATA Device: Samsung SSD 870 QVO 2TB, 2 TB  
USB Device: USB30Bus  
USB Device: USB3.0 Hub  
USB Device: USB3.0 Hub  
USB Device: USB3.0 Card Reader  
USB Device: Elements 1042  
USB Device: BRCM20702 Hub  
USB Device: Bluetooth USB Host Controller  
USB Device: FaceTime HD Camera (Built-in)  
USB Device: USB2.0 Hub  
USB Device: USB2.0 Hub  
USB Device: USB Receiver  
Thunderbolt Bus: iMac, Apple Inc., 26.1

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<div class="post-metadata">

**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [November 3, 2025, 10:39am UTC](https://discourse.shapr3d.com/t/shapr3d-on-my-imac-crashes-when-open-it/39725/2 "2025-11-03T10:39:04Z")

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Hello, please open a [support ticket here](https://support.shapr3d.com/hc/en-us/requests/new) with the following information:

- Email address connected to your account

- A screen recording of the issue: [Create screen recordings for your request](https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request)

Thanks!