# Shapr3D White Screen on Startup App Not Loading

**URL:** https://discourse.shapr3d.com/t/shapr3d-white-screen-on-startup-app-not-loading/36321
**Category:** Share your creations
**Created:** [January 31, 2025, 8:16am UTC](https://discourse.shapr3d.com/t/shapr3d-white-screen-on-startup-app-not-loading/36321 "2025-01-31T08:16:07Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![tekidap](https://avatars.discourse-cdn.com/v4/letter/t/c37758/32.png) [@tekidap](https://discourse.shapr3d.com/u/tekidap)
#### Post date: [January 31, 2025, 8:16am UTC](https://discourse.shapr3d.com/t/shapr3d-white-screen-on-startup-app-not-loading/36321/1 "2025-01-31T08:16:07Z")

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Hi everyone,

I recently installed Shapr3D on my Windows 11 PC, but whenever I try to open the application, all I get is a [white screen](https://whitescreen.tools/) with no menus, tools, or workspace loading. The app does not crash, but I can’t interact with anything.

I have tried updating my graphics drivers NVIDIA RTX 3060, reinstalling Shapr3D, running it as an administrator, and switching between my integrated and dedicated GPU, but the issue persists. I also tested it on another device, and the problem still occurs.

Has anyone else faced this problem? Could it be a graphics rendering issue, a bug in the latest update, or a compatibility problem with my system? Any help or troubleshooting tips would be greatly appreciated!

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### Author: ![arroniow](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/arroniow/32/30268_2.png) [@arroniow](https://discourse.shapr3d.com/u/arroniow)
#### Post date: [January 31, 2025, 10:22am UTC](https://discourse.shapr3d.com/t/shapr3d-white-screen-on-startup-app-not-loading/36321/2 "2025-01-31T10:22:19Z")

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Hi  
That is a pain!  
I have not had any trouble as yet with graphics issues.  
I have run on both Windows10 and 11.  
Currently using a RTX4070 for graphics (driver version 556.19)  
Just a thought, I am still on Windows 11 (23H), I have not updated to 24H2.  
Major windows updates, always make me nervous.  
With any luck somebody from Shapr3D might see your post and comment on a known issue.

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### Author: ![Tsarkoff](https://avatars.discourse-cdn.com/v4/letter/t/7ab992/32.png) [@Tsarkoff](https://discourse.shapr3d.com/u/Tsarkoff)
#### Post date: [February 4, 2026, 2:30pm UTC](https://discourse.shapr3d.com/t/shapr3d-white-screen-on-startup-app-not-loading/36321/3 "2026-02-04T14:30:28Z")

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I have the same issue but on the iPad. Do not have solution by far. Support just says reboot, reinstall and other formal standard stuff which does not help.