# Shapr3d will not export my designs to .shapr file anymore

**URL:** <https://discourse.shapr3d.com/t/shapr3d-will-not-export-my-designs-to-shapr-file-anymore/26830>\
**Category:** Modeling Questions\
**Created:** [July 18, 2023, 2:10pm UTC](https://discourse.shapr3d.com/t/shapr3d-will-not-export-my-designs-to-shapr-file-anymore/26830 "2023-07-18T14:10:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![wallinrew](https://avatars.discourse-cdn.com/v4/letter/w/5fc32e/32.png) [@wallinrew](https://discourse.shapr3d.com/u/wallinrew)\
**Post date:** [July 18, 2023, 2:10pm UTC](https://discourse.shapr3d.com/t/shapr3d-will-not-export-my-designs-to-shapr-file-anymore/26830/1 "2023-07-18T14:10:36Z")

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Please provide a detailed description of the issue. Provide as much information as possible, including screenshots and/or screen recordings. For screen recording, we recommend using Loom ([loom.com](http://loom.com)), an easy-to-use screen recording tool that works on Windows, iPadOS, and macOS. Loom videos can be easily embedded on the forum simply by pasting their URL. Topics without detailed information will be automatically closed. For subscription, billing, and licensing-related issues please open a support ticket using the link below. Please contribute to the community with meaningful, high-quality posts, and always use a respectful tone.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

shapr3d will not export my designs to .shapr file anymore.

I am using Windows 10 version of shapr3d and have never had a problem before. Haven’t tried to export a file in about 4 months. At that time it was working fine.

I created a test .txt document and saved it just to be sure there wasn’t anything wrong with my computer.

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**Author:** ![wallinrew](https://avatars.discourse-cdn.com/v4/letter/w/5fc32e/32.png) [@wallinrew](https://discourse.shapr3d.com/u/wallinrew)\
**Post date:** [July 18, 2023, 2:12pm UTC](https://discourse.shapr3d.com/t/shapr3d-will-not-export-my-designs-to-shapr-file-anymore/26830/2 "2023-07-18T14:12:33Z")

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Another thing. When it fails to save it immediately kicks me out to the Getting Started screen.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [July 18, 2023, 2:16pm UTC](https://discourse.shapr3d.com/t/shapr3d-will-not-export-my-designs-to-shapr-file-anymore/26830/3 "2023-07-18T14:16:52Z")

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Hi there,

Please log out then log back into your Shapr3D account and let us know if that solves the issue.

In that case, if the issue still persists, open a support ticket using the link below and let us know the following information:

- The detailed hardware and software specs of the device you are using
- The version number of Shapr3D you are using
- The email address of your Shapr3D account

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

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**Author:** ![wallinrew](https://avatars.discourse-cdn.com/v4/letter/w/5fc32e/32.png) [@wallinrew](https://discourse.shapr3d.com/u/wallinrew)\
**Post date:** [July 18, 2023, 2:36pm UTC](https://discourse.shapr3d.com/t/shapr3d-will-not-export-my-designs-to-shapr-file-anymore/26830/4 "2023-07-18T14:36:24Z")

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Hi Peter,

Thanks for the quick response.

Yes, logging out and back into my account solved the problem. I haven’t been using shapr3d for a while and forgot about some of its quirks.

Thanks again for your help.

Robert