# Share dialogue issue following the iOS17 update

**URL:** <https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033>\
**Category:** Modeling Questions\
**Created:** [September 20, 2023, 9:52am UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033 "2023-09-20T09:52:11Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![WrigleyS](https://avatars.discourse-cdn.com/v4/letter/w/b782af/32.png) [@WrigleyS](https://discourse.shapr3d.com/u/WrigleyS)\
**Post date:** [September 20, 2023, 9:52am UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/1 "2023-09-20T09:52:11Z")

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Hi,

Following the ios17 update the export/share dialogue has gone blank. See attached screen grab.

Thanks  
Simon

 ![IMG_7037](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/9/09a9e83e3be4d61e6234c75731a43780eda392eb.jpeg)

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [September 20, 2023, 10:36am UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/2 "2023-09-20T10:36:13Z")

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Hi,

You can find the solution here:

> [@The share function on ipad is completely out of order](https://discourse.shapr3d.com/t/the-share-function-on-ipad-is-completely-out-of-order/27855/7):
>
> This sounds like the same persistent OS bug that has been around caused by the Siri suggested sharing options. This used to happen to me. I do not have WhatsApp, however I would still have the issue. And it was intermittent. My fix was turning off the Siri suggested sharing: Settings\>Siri & Search\>Show when sharing\>OFF You may need to restart your iPad after. Although you won’t have the convenience of the suggested sharing, you should be able to share after turning off suggested sharing.

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**Author:** ![WrigleyS](https://avatars.discourse-cdn.com/v4/letter/w/b782af/32.png) [@WrigleyS](https://discourse.shapr3d.com/u/WrigleyS)\
**Post date:** [September 20, 2023, 1:06pm UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/3 "2023-09-20T13:06:12Z")

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Thanks Laci.  
It finally worked by switching off Siri sharing, restarting the iPad, then turning sharing on again and a second restart. But got there in the end.

Thanks

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<div class="post-metadata">

**Author:** ![WrigleyS](https://avatars.discourse-cdn.com/v4/letter/w/b782af/32.png) [@WrigleyS](https://discourse.shapr3d.com/u/WrigleyS)\
**Post date:** [September 20, 2023, 1:38pm UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/4 "2023-09-20T13:38:14Z")

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Spoke too soon!

I get one go of the sharing working and then I have to restart the iPad.

My other applications seem to work fine with sharing. It’s just Shapr that seems to be having the problem.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [September 20, 2023, 1:43pm UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/5 "2023-09-20T13:43:28Z")

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It’s a native dialogue we have no control over. We call it when you press the button, then what’s shown (or not…) there, is up to the OS. Sadly this bug is in the OS since iOS 13, it seems like it’s not going to be 17 that fixes it.

Personally, I don’t use that option anymore, for other devices, Sync does the job, if I need to export it anyway, I save to Files and either share from there (if it’s not broken too…), or put it in a folder that’s synced with other cloud providers.

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**Author:** ![WrigleyS](https://avatars.discourse-cdn.com/v4/letter/w/b782af/32.png) [@WrigleyS](https://discourse.shapr3d.com/u/WrigleyS)\
**Post date:** [September 20, 2023, 2:53pm UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/6 "2023-09-20T14:53:40Z")

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First time I’ve come across it. Hopefully something will change and all will be fine again.

I use it all the time to send drawing to Concepts (where I do my main drawings using Shapr drawings as a backdrop to trace over). It is often the case that I can be doing lots of subtle changes to the model that I then send over to Concepts - sometimes every few minutes. So being able to share directly saves a lot of time and hassle.

I hope it fixes itself at some point.

Thanks again for your help.

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**Author:** ![NathanD](https://avatars.discourse-cdn.com/v4/letter/n/dec6dc/32.png) [@NathanD](https://discourse.shapr3d.com/u/NathanD)\
**Post date:** [September 20, 2023, 2:58pm UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/7 "2023-09-20T14:58:14Z")

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@WrigleyS when you turned off Siri suggested sharing, and restarted, you said you turned Siri sharing back on again?

In my case, in order for sharing to keep working, you have to leave the Siri suggested setting turned off.

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<div class="post-metadata">

**Author:** ![WrigleyS](https://avatars.discourse-cdn.com/v4/letter/w/b782af/32.png) [@WrigleyS](https://discourse.shapr3d.com/u/WrigleyS)\
**Post date:** [September 21, 2023, 7:32am UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/8 "2023-09-21T07:32:06Z")

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Hi Nathan,

Thanks for your thoughts. Yes, that’s what Laci suggested too.

Basically I’ve got it down to, if I change the sharing setting and restart the iPad it works just once and then reverts to the blank share window. It works like that with switching the share settings either on or off, just one chance and then gone. I’ve also noticed that when I get the share window ok, click away (to close the share window) and then reselect ‘share with’ I then get the blank share window again.

Just strange that the share window works fine in all the other apps that I’ve checked with.

Think I’ll have to wait and see if a future iOS/Shapr update kicks it back to life.

Thanks again

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**Author:** ![stuartc23](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@stuartc23](https://discourse.shapr3d.com/u/stuartc23)\
**Post date:** [October 25, 2023, 2:28am UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/9 "2023-10-25T02:28:12Z")

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also blank for me. in latest version and also beta. 5th get ipad air 17.0.3

new ipad and i didn’t touch or set up siri

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<div class="post-metadata">

**Author:** ![WrigleyS](https://avatars.discourse-cdn.com/v4/letter/w/b782af/32.png) [@WrigleyS](https://discourse.shapr3d.com/u/WrigleyS)\
**Post date:** [October 31, 2023, 9:22am UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/10 "2023-10-31T09:22:47Z")

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Apologies. I should have updated when I found a solution (for me at least).

It works fine when I turn off “show when sharing” not “show suggestions”.

Hope that works for you too.

Cheers  
Simon

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [December 13, 2023, 1:15pm UTC](https://discourse.shapr3d.com/t/share-dialogue-issue-following-the-ios17-update/28033/11 "2023-12-13T13:15:13Z")

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> [@The share function on ipad is completely out of order](https://discourse.shapr3d.com/t/the-share-function-on-ipad-is-completely-out-of-order/27855/7):
>
> This sounds like the same persistent OS bug that has been around caused by the Siri suggested sharing options. This used to happen to me. I do not have WhatsApp, however I would still have the issue. And it was intermittent. My fix was turning off the Siri suggested sharing: Settings\>Siri & Search\>Show when sharing\>OFF You may need to restart your iPad after. Although you won’t have the convenience of the suggested sharing, you should be able to share after turning off suggested sharing.