# Standard Shapr3d crashing when opening

**URL:** <https://discourse.shapr3d.com/t/standard-shapr3d-crashing-when-opening/30901>\
**Category:** Modeling Questions\
**Created:** [March 20, 2024, 8:10pm UTC](https://discourse.shapr3d.com/t/standard-shapr3d-crashing-when-opening/30901 "2024-03-20T20:10:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![danno11](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@danno11](https://discourse.shapr3d.com/u/danno11)\
**Post date:** [March 20, 2024, 8:10pm UTC](https://discourse.shapr3d.com/t/standard-shapr3d-crashing-when-opening/30901/1 "2024-03-20T20:10:25Z")

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updated Standard Shapr3d version 5.572.6640.0 yesterday from the Microsoft Store and now it crashes immediately when try to open on my PC, any ideas.

Thank you

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**Author:** ![lordhelmet](https://avatars.discourse-cdn.com/v4/letter/l/9dc877/32.png) [@lordhelmet](https://discourse.shapr3d.com/u/lordhelmet)\
**Post date:** [April 2, 2024, 3:58pm UTC](https://discourse.shapr3d.com/t/standard-shapr3d-crashing-when-opening/30901/2 "2024-04-02T15:58:31Z")

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Same for me on macOS – Shapr3D was working perfectly. Since updating from 5.562 it crashes immediately on open (beta, too): process FEngine crashes. See screenshot.

I uninstalled completely, including all cashes, containers, etc. in ~/Library. I also tried installing from App Store. No luck.

Any ideas for troubleshooting?

Machine is a MacPro Intel.

 ![Screenshot 2024-04-02 at 17.49.12](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/5/9/59b48030df16de6ced2759f72a00c57f357764c5.jpeg)

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [April 2, 2024, 3:59pm UTC](https://discourse.shapr3d.com/t/standard-shapr3d-crashing-when-opening/30901/3 "2024-04-02T15:59:51Z")

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If you encounter an issue like this, please open a support ticket. Our support team can’t help with similar problems on the forum, as it might require sharing your account information.

> **[Submit a request – Shapr3D Help Center](https://support.shapr3d.com/hc/en-us/requests/new)**

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**Author:** ![lordhelmet](https://avatars.discourse-cdn.com/v4/letter/l/9dc877/32.png) [@lordhelmet](https://discourse.shapr3d.com/u/lordhelmet)\
**Post date:** [April 3, 2024, 7:45am UTC](https://discourse.shapr3d.com/t/standard-shapr3d-crashing-when-opening/30901/4 "2024-04-03T07:45:34Z")

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Thank you for your replay, @Istvan! I’ll open a ticket.